Simchah Suveyke-Bogin

Communication is Key in Measuring Customer Experience

As mentioned in previous blog posts, great efforts have been made in creating a Customer Experience program and a Customer Experience (CX) index in our Office of Citizen Services and Innovative Technologies (OCSIT) at GSA. Our office manages well over 10 programs, including websites, a contact center, search services, and other tools. And we wanted to be able to create a picture of how our office is performing as a whole, in the eyes of our customers.

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