Photo:Simchah Suveyke-Bogin

Simchah Suveyke-Bogin

News and Events

Communication is Key in Measuring Customer Experience

As mentioned in previous blog posts, great efforts have been made in creating a Customer Experience program and a Customer Experience (CX) index in our Office of Citizen Services and Innovative Technologies (OCSIT) at GSA. Our office manages well over 10 programs, including websites, a contact center, search services, and
Sep 20, 2013