Sarah Crane

Sarah Crane is the Director of

USA.Gov Launches to Help Citizens Register and Connect with States

One of the most important rights of American citizens is the right to vote. It is the foundation of our democracy, and in many ways, the basis of our government. This is why the team at is excited to announce the launch of is an interagency initiative administered by the Federal Citizen Information Center, a division of the U.S. General Services Administration’s Office of Citizen Services and Innovative Technologies.

Read More → in Beta: Tell Us What You Think

Thirteen years in digital is an eon, and on the eve of its 13th birthday, we at USAGov found ourselves reckoning with a mid-life crisis. In the thirteen years since was launched (and ten years for FirstGov en Español), the sheer volume and sophistication of government websites has exploded. We’ve seen Web customers evolve from timid and curious users to adroit searchers who can download music, read a newspaper, and respond to a text message simultaneously—using only their thumbs.

Read More →

Video Blog: Part 3: Sarah Crane,

In our final video interview with Sarah Crane of, she talks about adaptive content and how it works with APIs. Missed Part 1 and Part 2? Watch them to find out how dealt with their inconsistent customer experience and content sprawl. [youtube=] Interested in learning more about adaptive content and content modeling? Check out the new Structured Content Models and the training on Event Model Creation. We’ve created an editorial theme calendar to coordinate content each month around one focus.

Read More →

Video Blog: Part 2: Sarah Crane,

Part 2 of our interview with Sarah Crane from shares how the team is tackling content sprawl with the API. Missed Part 1 last week? You’ll want to watch it before next Tuesday, when we will publish Part 3 where Sarah talks about adaptive content. [youtube=]

Read More →

Video Blog: Sarah Crane,

Next in our video blog series, Sarah Crane from shares how multiple product lines have led to an inconsistent customer experience and how new functional teams are helping them become more efficient. And check back next Monday to hear how the team is tackling content sprawl with the API.

Read More →