Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.
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2020
Matt Dobson
GSA |
Matt Dobson is a designer and researcher located in Louisville, KY. He is a member of 18F’s Human Services portfolio team and co-lead of the TTS Research Guild. Matt is also a local leader for Louisville’s IxDA chapter and an active participant in Code for Kentuckiana, the Louisville area Code for America brigade.
News and Events
This Week's IDEA
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.
Watch Video
2020
