Karen Trebon

We hear a lot about agile software development being used in work with customers and end users. User stories are developed, coders and programmers turn them into prototypes, then testing is done to make sure the features work and do what is expected. But, agile is more than a way to develop software; it’s a

Government product managers sit at the intersection of three circles—business, design and technology. We play a key role in user experience (UX), because we are tasked with understanding users to build a product that is desirable and viable. This product could be a paper or online form, a website or a mobile app. Product management

There are several things federal agencies need to think about in the mobile space. Is my website responsive, so that consumers can view it on any device (desktop/laptop, tablet, smartphone)? Do I have mobile apps that fill citizen needs? But does texting have a place in the U.S. government, as we strive to serve citizens

Get your customer personas right, and you will improve the customer experience (CX) for the rest of your audience. That’s advice Rick Parrish from Forrester Research gave in response to an audience question during the September 29 DigitalGov University webinar on the state of CX in the federal government. Your key customers are those that are most important to the organization, and often most

Many of you are part of a government community. We lead a few of them here, and new ones are forming all the time. In fact, as I was writing this article, I stumbled upon a community for government Drupal users. A co-worker recently asked me for research on communities because she is trying to

Recently, Forrester Research analyst Leah Buley wrote a blog post and report that reminded me of our “what’s the diff?” article on customer experience vs. user experience. In them, she describes the difference between customer experience professionals (CX) and user experience professionals (UX).

The federal government has IT challenges, and innovative federal projects are tackling those challenges head-on. As projects gain momentum, outside organizations have taken notice. Recently, Data.gov and DigitalGov’s Digital Analytics Program (DAP) were recognized by the American Council for Technology and Industry Advisory Council (ACT-IAC), among 30 other finalists for the Igniting Innovation Award. ACT-IAC’s

A well-developed communications plan is critical to the success of a challenge competition, but too often it is one item managers leave to consider at the end of prize design. The United States Agency for International Development (USAID)’s Jarah Meador shared the Desal Prize plan and results in the September 16 webinar, “Why Your Gov

The U.S. government has launched more than 45 challenge and prize competitions so far in Fiscal Year 2014. What trends are we seeing? Well, the trend is…diversity. That might sound like an oxymoron, but federal agencies are really putting themselves out there, asking the crowd to help tackle a wide array of problems. Until August 3rd,

Got innovation? Well, we do! On Wednesday May 28, the Challenge.gov team gathered the Challenges and Prizes Community of Practice together for its quarterly meeting.

Interested in running a challenge and prize competition, but don’t know where to start? Well, here are all the resources GSA’s Office of Citizen Services and Innovative Technologies has to offer: 1) Challenge.gov. Put your agency’s challenges on this government-wide listing and learn about more than 300 public

I’m sure many of you have heard the expression “there’s an app for that.” Well, now you can say “there’s a schedule for that” as you plan challenge and prize competitions with your colleagues. In 2010, GSA was asked to build Challenge.gov and set up a schedule (a list

You’ve run a challenge and prize competition, selected your winners, and distributed the prizes. If you think you’re done, guess again. There’s much more to challenge and prize competition success than getting a solution that solves your problem or meets the criteria.

Not sure how to craft a video challenge that will result in the creative solutions your agency is looking for? Don’t worry, we’ve got you covered. Jason Crusan from NASA and Tammi Marcoullier from Challenge.gov joined a recent DigitalGov University webinar to share best practices and hurdles in running video competitions. We’ve recapped their advice and key

As you are planning your challenge, you will want to review the relevant policies, memos, and legislation pertaining to challenge competitions.

Tips for Conducting an Ideation Challenge Examples of Ideation Challenges Criteria for Choosing an Ideation Platform Online Platforms and Tools Challenge and prize competitions are one tool that federal agencies use to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. One type of competition is ideation, which allows you to collect ideas from

Challenge and prize competitions are one path that federal agencies take to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. One type of competition is software and apps challenges, where solvers are asked to develop specific software or other code-based technical solutions, such as websites, mobile applications, or algorithms. Here you’ll find tips

What is a Challenge? In a challenge, a “seeker” challenges “solvers” to identify a solution to a particular problem, or rewards contestants for accomplishing a goal. The solutions may be: ideas, designs, logos, videos, finished products, digital games, or mobile applications. There are many challenge success stories in government: Challenges Conducted in 2011 Under America COMPETES Act

Multimedia, Photo, Poster, Design Challenge and prize competitions are one path that federal agencies take to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. Creative competitions include multimedia, photo, poster, and design competitions. Here you’ll find tips on running a creative challenge, resources, examples, and information about online platforms you can use to

Challenge and prize competitions are one path that federal agencies take to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. One type of competition is technology demonstration and market stimulation prizes, competitions that result in fully developed solutions to address market failures, solve significant problems facing society, or catalyze and demonstrate breakthrough technical