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Guidance on building better digital services in government
Karen Matragrano was named Service Delivery Director in 2016, leading the largest division within the OCIO. In this role, she led a team who are dedicated to implementing and managing modern and secure IT solutions to meet the needs of our customers. She values customer feedback and continually looks for ways to improve IT service experience. In January 2020, she accepted the role as Deputy CIO for the Enterprise Services Division, performing similar duties as her previous role.