Jordan Higgins

Jordan Higgins is a Web and Social Media Manager in the Office of Corporate Communications at the Defense Intelligence Agency, and an active leader in the Federal SocialGov Community.

GoodGovUX Addresses UX of IT Contracts

How do you define user experience (UX)? That was the question posed to more than 100 people at the GoodGovUX event at the Artisphere in Arlington, Virginia, on February 24th. Attendees learned how government can improve the user experience of digital products, from intranets to forms to good ol’ fashioned websites. GoodGovUX co-founder Keith Deaven collected responses from the crowd, which was a diverse mix of people working in private industry, federal, and local governments.

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Beware the Cyber Security House of Horrors!

Ghosts. Ghouls. Zombies. Multi-stakeholder content audits. This Halloween there is no shortage of terrors lurking to keep federal Web managers up all night, and our work is largely done in one of the scariest domains of all: cyberspace. Every moment of every day, a vast system of computers and networks are actively working to support virtually every aspect of modern life, and along with it creating opportunities for Internet trolls, goblins, and other nefarious villains to target and exploit all manner of personal and professional information.

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