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Guidance on building better digital services in government
Joël Virothaisakun
Joël Virothaisakun is a graduate student in the Interaction Design and Information Architecture program at the University of Baltimore. He is interning with the DigitalGov User Experience Program at GSA this fall, and has published several games.
Being able to design a website that users love is not too far away from being able to read their minds. While designers can’t read minds, that doesn’t stop them from using their website’s top tasks to make it seem like they can. A website’s top tasks include 5-10 tasks (depending on the scope of the
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.