Jed Sundwall

Case Study: How GSA Launched Social Media Registry

In September, the General Services Administration (GSA) launched a registry of all federally-managed social media accounts. We want to explain a little of the history behind the registry and talk about a few things that make it a truly remarkable innovation from GSA. Before I start, I want to emphasize when I say “we” from here on, I’m referring to the entire team at GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) that made this happen.

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