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Jacqueline Snee

Washington D.C.

Jacqueline Snee is a Customer Experience Strategist for the Customer Experience Team within GSA's Federal Citizen Information Center. While she loves all aspects of customer experience, her passion is employee engagement.

News and Events

What is a “Customer Centric” Culture – Part 2

Since April of 2011 when President Obama signed Executive Order 13571 mandating agencies improve the quality of service they give to the public, agencies have been working through strategies to best fulfill this task. We at GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) were no exception. Back in September of 2013, we wrote
Aug 06, 2014