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Guidance on building better digital services in government
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DHS | Andover, Massachusetts
Dana Chisnell is a generalist problem solver and digital services expert in policy design research at the United States Digital Service (USDS). She is currently Deputy Director for CX at the Department of Homeland Security. As an author, pioneer, and thought leader in civic design and customer experience, Dana brings much experience to the government space. This is Dana’s second tour of duty at the Digital Service.
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