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Guidance on building better digital services in government
Dan Wendling
NLM |
Dan Wendling is an information systems librarian helping National Library of Medicine staff collaborate around important issues in analytics.
Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties