Past, Present, Future: Usability Testing at the National Library of Medicine
Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties for sites such as NIHSeniorHealth.gov and MedlinePlus.gov. In recent years we gained new insights about mobile device usability through GSA’s First Fridays usability testing program (now called the DigitalGov User Experience Program), and through testing responsive Web designs with the help of a usability firm.
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