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Craig Chavez

Craig Chavez is a Management and Program Analyst for the Office of Strategy Management with GSA's Federal Acquisition Services. He also blogs for DigitalGov.

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CSAT, NPS, and CES: 3 Easy Ways to Measure Customer Experience (CX)

Have you ever wondered how to measure a customer’s experience? I’ve thought about it, specifically about how to measure the experience with services from government agencies. This is a complex topic because government services can be vastly different from each other. These services range from: issuing fishing and hunting permits, social security benefits, unemployment insurance,
Aug 05, 2016