Ben Peterson

Ben got the civic tech bug during a Code for America fellowship and is passionate about using design to help communicate the context of complex problems, visualize ideas, and shape new opportunities to improve social and civic experiences. While at 18F, he has led the TTS research guild, coached government employees in user centered design and agile practices, and led workshops to surface project goals and align teams. He works best when collaborating on cross-disciplinary teams focused on shared outcomes. He drinks both coffee and tea - but not at the same time.

https://www.18f.gov

News and Events

This Week's IDEA

Build Sites to Address the Entire User Journey

This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.

Jun 16, 2020

Improving the Experience of Federal Grant Reporting

The 10x Federal Grant Reporting project team at GSA is investigating opportunities to make the grant reporting process more efficient.

Ben Peterson

Jan 28, 2020

How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.

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Hosted by Digital.gov and the Digital.gov + TTS Research Guild

Andrew Maier

Ben Peterson

Dalia El-Shimy

Guidance for U.S. government websites and social media for:

Ben Peterson

News and Events

Build Sites to Address the Entire User Journey

Improving the Experience of Federal Grant Reporting

Dalia El-Shimy on Mixed Methods Design Research