Official websites use .gov
A .gov website belongs to an official government
organization in the United States.
Secure .gov websites use HTTPS
A
lock (
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the .gov website. Share sensitive information only on official,
secure websites.
Guidance on building better digital services in government
When focusing on customer experience, we all know that we need to truly understand our customer if we expect to provide them with an enjoyable experience. In an effort to do so, organizations often jump right to a survey to identify their customers’ needs and wants.
Digital.gov
An official website of the U.S. General Services Administration
