Guidance on building better digital services in government
Amy Ashida is a service designer passionate about finding ways to align people, processes, and technology for public good. She has a background in digital product design and joined 18F, an office within the Technology Transformation Services (TTS) at the U.S. General Services Administration, in 2018. Amy has over a decade of experience working with states and federal agencies, tech companies, news organizations, and nonprofits.
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.