Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Watch Video
2021
Abraham Marinez
ED
Latest Content by Abraham Marinez
Customer Experience
Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government
Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.
Latest Content by Abraham Marinez
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Watch Video
2021
