Looking Back and Looking Forward: the Future of Public Safety Communications in the Post 9/11 Era—a Video Series

The week before Patriot Day, our nation’s annual remembrance of the 9/11 attacks, first responders share their remembrances and vision for the future of public safety communications in this video series. This week, we’ll hear from:

  • Mike Worrell, Senior Fire Advisor, FirstNet
  • Chad Weber, Public Information Officer, Florida Wildlife Conservation, Northeast Region
  • Mike Duyck, Fire Chief, Tualatin Valley (Oregon) Fire and Rescue
  • Rick Bartee, Fire Chief, Roseville (California) Fire Department

“When I was deployed to the Trade Center on 9/11, my first 12 hours were spent trying to get communications established.”—Mike Worrell

During the response to 9/11, Worrell and his fellow first responders had to wait 12-14 hours after data collection get access to key data.

In the video below, FirstNet’s Mike Worrell talks about the communication challenges he faced as a first responder on 9/11 at the World Trade Center. Cell phone systems weren’t working, video of the incident couldn’t be shared, and Worrell and his fellow first responders had to wait 12-14 hours after data collection get access to key data. In the future, Worrell says, FirstNet will provide real-time data collection and situational awareness so vital to effective first response.



Mike Worrell is the FirstNet Senior Fire Services Advisor. He was previously with the Phoenix Fire Department where he served for 29 years, most recently as the technical services division chief. Worrell was also a member of the Public Safety Advisory Committee (PSAC) to FirstNet, a member of the National Urban Search and Rescue Incident Support Team, and a qualified Communications Unit Leader and Communications Technician instructor. Prior to joining the Phoenix Fire Department, he was an electronics technician in the U.S. Navy, Submarine Service._ This post was originally published on the FirstNet blog.

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