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Guidance on building better digital services in government
New ideas and methods for improving federal programs and services
Technology is always evolving. Exploring the latest developments and trends in digital service delivery helps practitioners find new ways to create outstanding digital experiences for users.
Explore a case study on using ARP funding as a catalyst for long-term resilience
Get an overview of a program embedding seasoned technologists and innovators within federal agencies.
GSA uses American Rescue Plan funding for over 40 initiatives to foster community, improve user experiences, and empower underserved populations.
The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed. — via Office of Natural Resources Revenue
18F recently celebrated its 10th anniversary by renewing its commitment to refining and sharing best practices through regular publications, tech talks, and updates to the 18F Engineering Guide. They also created a permanent principal consulting engineer role to enhance digital service delivery and support skill development within the organization. — via 18F
The summit highlighted digital transformation, emphasizing the significance of recent OMB memos for improving accessibility and customer experience.
The Department of Justice’s U.S. Trustee Program (USTP) oversees the administration of bankruptcy cases and private trustees. During the COVID-19 pandemic, virtual Section 341 bankruptcy meetings lead to more participation from both consumers and creditors, minimized delays, and saved time and money for all. Learn about USTP’s human-centered design process for a pilot program in three states to increase public access to these virtual meetings. — via Department of Justice
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GSA uses American Rescue Plan funding for over 40 initiatives to foster community, improve user experiences, and empower underserved populations.
The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed. — via Office of Natural Resources Revenue
18F recently celebrated its 10th anniversary by renewing its commitment to refining and sharing best practices through regular publications, tech talks, and updates to the 18F Engineering Guide. They also created a permanent principal consulting engineer role to enhance digital service delivery and support skill development within the organization. — via 18F
The summit highlighted digital transformation, emphasizing the significance of recent OMB memos for improving accessibility and customer experience.
The Department of Justice’s U.S. Trustee Program (USTP) oversees the administration of bankruptcy cases and private trustees. During the COVID-19 pandemic, virtual Section 341 bankruptcy meetings lead to more participation from both consumers and creditors, minimized delays, and saved time and money for all. Learn about USTP’s human-centered design process for a pilot program in three states to increase public access to these virtual meetings. — via Department of Justice
The General Services Administration (GSA) employs nearly 12,000 people who provide services to federal agencies and the public, and has been recognized as one of the top federal agencies to work for, emphasizing a people-first culture. Through the Tech to Gov initiative, GSA’s Technology Transformation Services (TTS) has successfully recruited top tech talent to enhance digital government services. Get to know some of GSA’s newest technologists. — via General Services Administration
The Federal Emergency Management Agency Office of External Affairs is convening risk and crisis communicators and community leaders who are on the front-line of the climate and emerging hazard crises. Attend the free, June 10, 2024, summit virtually, or in Washington, DC. The agenda includes: the sharing invaluable tools and insights, how to implement culturally competent and accessible communications, how to integrate behavior change strategies, and more. An ASL interpreter will be provided. — via Federal Emergency Management Agency
Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign. — via Performance.gov
We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. — via 18F
GSA’s Technology Transformation Services (TTS) celebrated major milestones and met growing demand for its services in 2023. This wrap-up summaries key successes in five areas: improving customer experience, modernizing federal technology, innovating for the future, focus on equity and accessibility, and building the technology workforce of tomorrow. — via General Services Administration
Discover how the Open Data, Design, and Development (ODDD) team at the Office of Natural Resources Revenue (ONRR) transformed their federal projects with Agile methodologies, creating a culture of collaboration, accountability, and openness. From unique sprint names to engaging traditions and innovative knowledge-sharing practices, this blog post offers insights into building a high-performing dream team in government. — via Office of Natural Resources Revenue
Save the date for this year’s fourth Tribal Consultation and Urban Confer, hosted by the IHS Health IT Modernization Program. The virtual event on November 8 will provide updates to the EHR vendor selection and program timeline, as well as host an open and welcoming space for dialogue with IHS leadership. — via Indian Health Service
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.
U.S. Digital Corps Fellows at HHS proved instrumental to delivering this year’s Health Datapalooza, especially the 2023 Health Equity DataJam, which launched at the event as a two-month-long technology sprint through the end of April. A professional association for health services and policy researchers will run the DataJam using HHS open data. Thanks to the U.S. Digital Corps Fellows, HealthData.gov includes DataJam challenge prompts, priority themes, open datasets, and curated resources for solvers. — via U.S. Department of Health and Human Services
When we talk about innovation in government tech, what do we mean? During a recent project, 18F partnered with a government innovation lab to help them understand the impact innovation can have at their organization. — via 18F
The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need. — via General Services Administration
Presidential Innovation Fellow Kaeli Yuen shares tips for developing clinician- and patient-centered healthcare tools.
We’re reflecting on our Bug Bounty program for the last 3 years and highlighting some lessons learned.
GSA’s 10x program is proud and excited to announce the graduation of the U.S. Data Federation project, the first to exit 10x after receiving all four phases of 10x investment.
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