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Guidance on building better digital services in government
Improving customer experience drives better results in the federal government
101 posts
“User Experience” and “Customer Experience.” They sound pretty similar, right? Well, here at the Office of Citizen Services and Innovative Technologies, we look at it like this: User Experience (UX) deals with people interacting with your product and the experience they receive from that interaction. UX is measured with metrics like: success rate, error rate,
Digital.gov
An official website of the U.S. General Services Administration
