Content
Resources on Content
Lessons from the 2021 Federal Plain Language Report Card —What we learned from examples of web content that received both high and low scores.
-
Multilingual Huddle: Designing for Translation —In this webinar, Laura Godfrey and Fedora Braverman share tips for translating content in the digital context.
-
Bilingual Glossaries, Dictionaries, and Style Guides —Governmentwide resources to make communicating government information to multilingual audiences easier and more consistent.
PlainLanguage.gov —A guide to making copy clear and easy to understand.
-
Required Web Content and Links —A list of required links that all federal websites need to have
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
-
Style Guides by Government Agencies —This page is a collection of style guides created by government agencies.
Tools and Services
PlainLanguage.gov —Guidance on the use of plain language for government communications and training for federal employees.
The Guide to the Paperwork Reduction Act —Get help with the PRA, planning and submitting an information request, and finding your agencies agency’s PRA contact.
Federalist —A publishing platform that helps federal partners launch, maintain and manage Government websites.
Open Opportunities —Discover opportunities across government that will help you build and make connections.
the Lab at OPM —A team of designers with diverse backgrounds that help agencies address complex challenges and build human-centered design capacity across …
Join a Community of Practice
-
Federal Communicators Network —We help federal communicators achieve excellence by providing training, opportunities for professional networking, sharing resources and …
-
Plain Language —Our goal is to promote the use of plain language for all government communications.
-
Multilingual —We are a group of federal, state and local government multilingual content managers, formerly known as the Federal Multilingual Websites …
News and Events on Content
353 posts
10 Tips to Create, Maintain, and Present Non-English Digital Content: A Q&A with Michael Mulé
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov
Lessons from the 2021 Federal Plain Language Report Card
Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency
Go-Live Checklist for Federal Websites
Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign—Does your agency have an idea for a new marketing strategy? USAGov’s Outreach team can support your agency in all stages of your campaign. We can brainstorm with your team, discuss best practices, and try new marketing approaches to grow together in serving people. Learn how to begin partnering with us. — via USA.gov
Webinar Recap: U.S. Web Design System October 2021 Monthly Call
USAGov en Español Celebrates Hispanic Heritage Month
6 Ways Translation Glossaries Help Agencies Succeed In Sharing Information
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via USA.gov
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
Five Insider Secrets to Engaging Emails
When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy. — via USA.gov
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers. — via USA.gov
Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways. — via 18F
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via USA.gov
