An official website of the United States government
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government
organization in the United States.
Secure .gov websites use HTTPS A
) or https:// means you’ve safely connected to
the .gov website. Share sensitive information only on official,
Guidance on building better digital services in government
Gathering feedback with customer panels
Explore behind-the-scenes process of creating customer panels for the .gov domain registrar, managed by the Cybersecurity and Infrastructure Security Agency (CISA). By engaging with current users through a customer panel, the team gained direct insights, identified areas for immediate improvement, and discovered new features for the product roadmap. Learn the approach involved and how the outcomes highlight the panel’s impact on defining language, improving usability, and generating ideas for future features.