Resources on Strategy
Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.
18F De-risking Guides —The Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, …
18F Guide to Product Management —Best practices on doing product management well
Mobile Development Strategies —The following is a list of the most common mobile development strategies.
A Guide to Creating Mobile-Friendly Websites —Based on a recent six-month study, this guide outlines the top five practices needed to improve the mobile-friendliness of federal websites: …
Open Data Policy (M-13-13) —This Memorandum establishes a framework to help institutionalize the principles of effective information management at each stage of the …
Tools and Services
18F —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
Presidential Innovation Fellows —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
U.S. Digital Service —We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil …
10x —Provides funding for new technology projects or products across government, from the TTS office of investments.
DotGov Registry —We make it easy to register and manage a .gov domain for US-based government organizations.
Directory of services, tools, and teams —Free and low-cost shared services and tools offered by the GSA and other agencies.
News and Events on Strategy
Understanding design in 10 questions
Digital governance at GSA
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration
Equity, a Core Principle of Customer Experience
Technology-boosting TMF Investments Deliver Benefits for the American Public
Sunshine Week: How GSA Supports Open Government Principles
10 Hiring Tips for Attracting Underrepresented Digital Services Talent to Serve
The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign
Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign—Does your agency have an idea for a new marketing strategy? USAGov’s Outreach team can support your agency in all stages of your campaign. We can brainstorm with your team, discuss best practices, and try new marketing approaches to grow together in serving people. Learn how to begin partnering with us. — via USA.gov
The Weekly Ship: What It Is, Why Useful, and How To Create Your Own
The Weekly Ship: What It Is, Why It’s Useful, and How To Create Your Own—The weekly ship has been a staple of 18F projects for years. It is a way to engage partners, inform teammates, and reflect on our work. — via 18F
Spotlight Chat: Planning a Federal Prize Competition
Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey
5 Tips for Implementing Citizen Development in Your RPA Program
GSA Launches New Innovation Adoption Community of Practice
Developing a Data-Driven Roadmap
Building a User-Centered Data Strategy
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F
TTS Reflects: Black Histories to Celebrate Year-Round
Next for the U.S. Web Design System
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System