Strategy

Resources on Strategy

Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.
18F Guide to Product Management —Best practices on doing product management well
Mobile Development Strategies —The following is a list of the most common mobile development strategies.
A Guide to Creating Mobile-Friendly Websites —Five tactics for improving the performance of your website

Tools and Services

18F —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
Presidential Innovation Fellows —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
U.S. Digital Service —We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil …
10x —Provides funding for new technology projects or products across government, from the TTS office of investments.
DotGov Registry —We make it easy to register and manage a .gov domain for US-based government organizations.
Directory of services, tools, and teams —Shared services and tools offered by the GSA and other agencies.

News and Events on Strategy

160 posts

Bringing Our Human(ity) to Work: 5 Ingredients for a Delightful Town Hall

In this Bringing Our Human(ity) to Work series, we’re going to share what we believe are the best “meeting ingredients” for a variety of meeting experiences: large groups, teams, and small groups.

Ashley Wichman

Nina Bianchi

Jun 30, 2020

25 views

Multilingual

How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience

In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.

Andres Quinones

Fabiola Herrera

Laura Godfrey

Jun 11, 2020

Professional Development

Learning Culture: 10 Personalized Employee Experiences

Employee experience solutions begin with exploring small changes with how we experience work on an everyday cadence.

Nina Bianchi

Mar 11, 2020

151 views

Improving the Experience of Federal Grant Reporting

A 10x project to investigate opportunities to make the grant reporting process more efficient.

Ben Peterson

Jan 28, 2020

85 views

Teamwork

10 Employee Engagement Experiences to Foster Collaboration

How do we create an agile federal culture that’s more inclusive, insightful, and efficient? Explore 10 teamwork engagement experiences with your agency to foster collaboration.

Nina Bianchi

Jan 22, 2020

580 views

Intro

Get Your Idea Funded Through 10x

Introducing a new investment fund for technology products in the federal government.

Jul 09, 2019

Understanding your constraints is user-centered design Your ability to deliver user value is always constrained by, well, your ability to deliver user value. — via DOI Revenue Data

May 20, 2019

131 views