Seven tips on facilitating unplanned topics in meetings
Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios. — via 18F

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer …
Low-cost, low-lift actions that any federal employee can take to improve customer experience.
Addressing web and digital communications related to Hurricane Idalia
Addressing web and digital communications related to Hawaii wildfires
The Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, …
Best practices on doing product management well
The following is a list of the most common mobile development strategies.
Based on a recent six-month study, this guide outlines the top five practices needed to improve the mobile-friendliness of federal websites: …
This Memorandum establishes a framework to help institutionalize the principles of effective information management at each stage of the …
We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil …
Provides funding for new technology projects or products across government, from the TTS office of investments.
We make it easy to register and manage a .gov domain for US-based government organizations.
Free and low-cost shared services and tools offered by the GSA and other agencies.
184 posts
Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios. — via 18F
For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.
This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.
— via Search.govGSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration
Three Ways USAGov Outreach Can Help with Your Agency’s Next Campaign—Does your agency have an idea for a new marketing strategy? USAGov’s Outreach team can support your agency in all stages of your campaign. We can brainstorm with your team, discuss best practices, and try new marketing approaches to grow together in serving people. Learn how to begin partnering with us. — via USA.gov
The Weekly Ship: What It Is, Why It’s Useful, and How To Create Your Own—The weekly ship has been a staple of 18F projects for years. It is a way to engage partners, inform teammates, and reflect on our work. — via 18F
Digital.gov
An official website of the U.S. General Services Administration