Strategy
Resources on Strategy
Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.
18F De-risking Guides —Field guides for state and federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users.
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18F Guide to Product Management —Best practices on doing product management well
Mobile Development Strategies —The following is a list of the most common mobile development strategies.
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A Guide to Creating Mobile-Friendly Websites —Five tactics for improving the performance of your website
Tools and Services
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18F —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
Presidential Innovation Fellows —We help government agencies fix technical problems, build products, and improve how government serves the public through technology.
U.S. Digital Service —We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil …
10x —Provides funding for new technology projects or products across government, from the TTS office of investments.
DotGov Registry —We make it easy to register and manage a .gov domain for US-based government organizations.
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Directory of services, tools, and teams —Shared services and tools offered by the GSA and other agencies.
News and Events on Strategy
165 posts
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F
TTS Reflects: Black Histories to Celebrate Year-Round
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
2 Lessons Tech Leaders Can Learn From Unprecedented Health Research
Transform Federal Business Operations: Join the RPA Community of Practice
Bringing Our Human(ity) to Work: 5 Ingredients for a Delightful Town Hall
How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience
Learning Culture: 10 Personalized Employee Experiences
Improving the Experience of Federal Grant Reporting
10 Employee Engagement Experiences to Foster Collaboration
Get Your Idea Funded Through 10x
Understanding your constraints is user-centered design Your ability to deliver user value is always constrained by, well, your ability to deliver user value. — via DOI Revenue Data
