Cope

News and Events on Cope

11 posts

Information Architecture vs Content Strategy—and Why YOU Need Both

The idea of portable content is nothing new. Content needs to be mobile ready, responsive, and readily consumed by tools such as the Internet of Things (IoT)—a proposed development of the Internet in which everyday objects have network connectivity, allowing them to send and receive data. Developers need to stop creating fixed, single-purpose content and

Posts by Christen Geiler

Jul 18, 2016

The Content Corner: Government as API

Here at DigitalGov, we generally focus on federal governmental digital efforts within the U.S. It is where we live and operate, so it makes sense, but many governments across the world struggle with the same issues and leverage technology as a common solution. When I came across an article where Australia announced its “government as

Posts by Tyrus Manuel

Feb 22, 2016

Content Models: As Simple as Pizza Pie!

Open and structured content models assist in the dissemination of information to various devices and media types. In the age of smartphones, tablets, social media tools, syndication and websites, the need for modular content is growing. How can you make your content adaptive to all of these mediums? Open and structured content models can help you create

Posts by Christen Geiler

Jan 07, 2016

The Content Corner: Structured Content and the Power of Syndication

A recent DigitalGov webinar on syndicated content and the recent achievements of the Centers for Disease Control and Prevention helped open my eyes even wider to the possibilities of open and structured content. By offering critical health information via syndication, CDC and other Department of Health and Human Services agencies are helping resource-strapped local agencies share

Posts by Tyrus Manuel

Nov 09, 2015

Mobile Content: Less is More

With 14 test cycles under our belt, the Federal CrowdSource Mobile Testing Program has heard one recurring theme from our testers—”there’s too much information!” While both desktop monitor and smartphone screen sizes are growing, there is still no comparison. At our desks, many of us are using a 24 inch (or even bigger) monitor. How big is your

Posts by David Fern

Aug 31, 2015

Trends on Tuesday: GOV.UK Weighs in on Mobile User Habits

England’s Government Digital Service (similar to our own U.S. Digital Services and 18F) did a study of how content on their websites is consumed on mobile and non-mobile devices and learned several key points for a future-focused and

Posts by Will Sullivan

Jul 21, 2015

2015 Customer Service Trends: a Mid-Year Update

Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer offices, while others question the need for a single organization that focuses on the customer. As the public’s overall satisfaction with

Posts by Martha Dorris

Jul 08, 2015

The Content Corner: Structured Content Challenges and Lessons Learned

In May 2014, Sarah Crane discussed the importance of structured content, APIs and the development of a “Create Once, Publish Everywhere” (COPE) strategy at USA.gov via a three part video series. After my recent post about a world without Web pages, Sarah and I connected and we discussed the challenges she has experienced during the

Posts by Tyrus Manuel

Apr 13, 2015

How Government will Accelerate Anytime, Anywhere Services and Information in 2015

Innovative wearables, stronger wifi and more 3D printing have been among the many projections for the future of mobile in 2015. Whatever comes to pass, we can be certain that the anytime, anywhere user will develop new habits and desires based on new trends. Government must accelerate its customer service approach with anytime, anywhere efforts to keep up. Here’s

Posts by Jacob Parcell

Jan 29, 2015

Open and Structured Content Models Workshop Recap

People consume government information in a variety of ways: through agency websites, of course, but increasingly through social media, search engines, and mobile apps, whether developed by agencies or third parties. To make sure the information is available seamlessly, accurately, and consistently from one setting to another,

Posts by Hannah Gladfelter Rubin Posts by Jacob Parcell

Oct 27, 2014

How to Create Open, Structured Content

Structured content refers to the concept of organizing and treating digital content like data. It’s a way of publishing content as modular, discrete pieces of information that are tagged with machine-readable descriptions. Structured content has the potential to transform how people find, understand, share, and use government information. Why Structured Content Matters Most digital content

Posts by Rachel Flagg

Jul 29, 2013