User Research

18F Research Guidelines —Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)

Addressing Barriers to User-Centered Design —An overview of the most common barriers and how federal agencies might address them.

Managing Research Projects Remotely —Best practices for distributed teams.

The basics of human-centered design in government —How the Lab at OPM drives innovation through design education

Stakeholder and User Interview Checklist —Key interview moments and how to navigate them.

Usability Testing with Steve Krug —Get started making usability fixes to your website or product.

Department of Homeland Security: Usability Testing Kit —A resource with four approaches to help federal employees perform usability testing.

Guide to the Paperwork Reduction Act —A plain language guide which answers the most common questions to the PRA

Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.

Tips for capturing the best data from user interviews —How to ensure the most useful information makes its way back to your team for further analysis

18F Methods —A collection of tools that describe how teams can put human-centered design into practice.

DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, save …

Using the do and don’ts table —What to do and what not to do, that is the question

Touchpoints —Touchpoints offers a simple, flexible, and convenient way to start collecting customer feedback so you can focus on serving customers rather …