Resources on User Research
18F Research Guidelines —Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)
Addressing Barriers to User-Centered Design —An overview of the most common barriers and how federal agencies might address them.
Managing Research Projects Remotely —Best practices for distributed teams.
The basics of human-centered design in government —How the Lab at OPM drives innovation through design education
Stakeholder and User Interview Checklist —Stakeholder and User Interview Checklist
Usability Testing with Steve Krug —Get started making usability fixes to your website or product.
Guide to the Paperwork Reduction Act —A plain language guide which answers the most common questions to the PRA
Tips for Starting Your Customer Experience Journey —Low-cost, low-lift actions that any federal employee can take to improve customer experience.
Tips for capturing the best data from user interviews —How to ensure the most useful information makes its way back to your team for further analysis
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
DigitalGov User Experience Resources —DigitalGov’s user experience resources provide tools for federal employees on how to make products and services more user-friendly, …
Tools and Services
Touchpoints —Touchpoints offers a simple, flexible, and convenient way to start collecting customer feedback so you can focus on serving customers rather …