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Guidance on building better digital services in government
Covers the basic principles research: informing and getting consent, and managing personally identifiable information (PII)
An overview of the most common barriers and how federal agencies might address them.
Best practices for distributed teams.
How the Lab at OPM drives innovation through design education
Key interview moments and how to navigate them.
Get started making usability fixes to your website or product.
A resource with four approaches to help federal employees perform usability testing.
A plain language guide which answers the most common questions to the PRA
Low-cost, low-lift actions that any federal employee can take to improve customer experience.
How to ensure the most useful information makes its way back to your team for further analysis
Touchpoints offers a simple, flexible, and convenient way to start collecting customer feedback so you can focus on serving customers rather than managing surveys.
32 posts
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign. — via Office of Natural Resources Revenue
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue
Digital.gov
An official website of the U.S. General Services Administration
