USCIS

Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable

Joel Minton

Tom Mills

Aug 28, 2017

Check Out Our New USCIS Instagram Account!

We are fortunate to meet amazing immigrants every day and share in their immigration journeys. Now we have a unique opportunity to share their stories with the world using Instagram. Today, we launched our Instagram account under the handle @USCIS and @USCIS_ES (Spanish version) and will share photos, graphics and videos to highlight our vital

USCIS Staff

Sep 21, 2016

Emma: Friendly Presence and Innovative USCIS Resource Available 24/7

We are working hard to serve you and continue to make improvements to Emma, our Spanish-speaking Interactive Virtual Assistant. Help us improve Emma’s knowledge by continuing to ask your immigration-related questions on USCIS.gov/es from any device. This blog will help you understand a little bit more about how Emma works and how you can help

Andrea Sanchez

Limary Suarez Pacheco

Sep 01, 2016

Twitter’s Evolution and What It Means for Your Government Account

Twitter has come a long way. In ten years of evolution, we’ve seen Twitter go from a simple text messaging service to a versatile platform, which in the words of Twitter, provides a “rich canvas for creative expression featuring photos, videos, hashtags, Vines, and more.” Now Twitter is offering additional enhancements to their service to

Leah Stewart

Ray Drake

Jun 30, 2016

Putting Your Main Message First

Want to learn how to clearly communicate your message? Watch the new “Put Your Main Message First” video from U.S. Citizenship and Immigration Services (USCIS). Created by USCIS’ Office of Communications, the video teaches you about the importance of organizing your information so that your audience understands your key messages. “It’s common in government writing

Alice Chen

Feb 12, 2016

18F Reflects on Their Most Meaningful Projects in 2015

2015 was a big year for 18F. We almost doubled in size, worked with 28 different agency partners, and released products ranging from Design Method Cards to cloud.gov. Internally, we improved onboarding and our documentation by releasing guides on topics as diverse as content, accessibility, and creating good open source projects. To mark the end

Melody Kramer

Dec 29, 2015

USCIS Twitter Office Hours

On September 1, U.S. Citizenship and Immigration Services (USCIS) hosted our first Twitter Office Hours, a Twitter chat for USCIS customers. The purpose of this pilot event was to offer our customers a different way to engage with us. We aimed to leverage Twitter to answer questions on our agency’s programs and policies and to

USCIS Staff

Nov 06, 2015

FAQs Done Right

In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take

Ashley Wichman

Sep 04, 2015

Search, Buscar, Поиск, جستجو, Cari: Creating a Good, Multilingual Search Experience

Government agencies across the United States publish content in a growing number of languages to do the business of the country. In 2015, DigitalGov Search dramatically expanded support for languages on our search results page, expanding from just English and Spanish to support 68 different languages.

Dawn Pointer McCleskey

Aug 31, 2015

DigitalGov Summit: Live From the Comfort of Your Desk

The DigitalGov platform helps federal agencies meet 21st century digital expectations, and we’ve planned our second DigitalGov Summit with this mission and your needs in mind. The theme is open and the agenda is packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective and even cheaper.

Jacob Parcell

Alycia Piazza

May 18, 2015

Hiring For Your Digital Needs

The increasing presence of big data and all things digital will require the federal government to hire more techies. The skills brought by techies will help the federal government, but we also must consider that success in the federal government will require more than the skills they bring.

Kendrick Daniel

Feb 09, 2015

Connect with Your Colleagues Before You Need Them

Running a government website or social media account is complex: while trying to meet your agency’s mission goals and your customers’ needs, you also have to keep track of issues like ethics, information security, privacy, and accessibility. It’s enough to make your head spin. Luckily, no one … errr … no online communications person …

Jeffrey Levy

Jan 12, 2015

Getting to Work for the American People

Over the last 6 months, 18F has embarked on a mission to transform the way the U.S. Government builds and buys digital services. We’re currently working with more than half a dozen agencies to help them deliver on their missions in a design-centric, agile, open, and data-driven way. How do we say yes to a

18F Team

Sep 25, 2014

Guidance for U.S. government websites and social media for: