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Guidance on building better digital services in government
Department of Homeland Security: Usability Testing Kit —A resource with four approaches to help federal employees perform usability testing.
18F Methods —A collection of tools that describe how teams can put human-centered design into practice.
46 posts
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign. — via DOI Revenue Data
The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use. — via USA.gov
The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points. — via USA.gov
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility. — via DOI Revenue Data
Hosted by Digital.gov and the Plain Language Community of Practice
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test. — via 18F
Hosted by Digital.gov and the User Experience Community of Practice
Digital.gov
An official website of the U.S. General Services Administration
