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Guidance on building better digital services in government
U.S. Department Of The Treasury
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Earlier this year, it was predicted that content marketing would become even more important due to its ability to enhance not just visibility, but also increase engagement with customers—who could, in turn, become great promoters of your content. Needless to say, much of our time these days as communicators is spent on developing, distributing, maximizing, and
Last week we wrote about how we diffuse knowledge through shared interests and sharing best practices on the Micro-purchase Platform. This week, we’ll focus on some of the lessons learned during the (completed) DATA Act prototype. Importantly, though that project has finished, this post is not meant to be a full retrospective or post-mortem; we’ll
2015 was a big year for 18F. We almost doubled in size, worked with 28 different agency partners, and released products ranging from Design Method Cards to cloud.gov. Internally, we improved onboarding and our documentation by releasing guides on topics as diverse as content, accessibility, and creating good open source projects. To mark the end
The federal government is increasingly focused on designing and delivering citizen-centered services with enhanced experiences that deliver value to customers. These ideals are established in the Presidential Management Agenda Customer Service Cross-Agency Priority Goal, the Digital Government Strategy, and various open government activities. Designing services to be responsive to be life events that drive public
The federal government collects an amazing amount of economic data. Several agencies such as the Securities and Exchange Commission, the Treasury, and the Census Bureau collect economic data, ranging from the stock market activity to local business conditions. The Bureau of Labor Statistics (BLS) collects information on the labor market and is a rich source
Over the last 6 months, 18F has embarked on a mission to transform the way the U.S. Government builds and buys digital services. We’re currently working with more than half a dozen agencies to help them deliver on their missions in a design-centric, agile, open, and data-driven way. How do we say yes to a
As the rapper Notorious B.I.G. aptly noted in his hit song, “Mo Money” brings “Mo Problems.” Especially when you run up against confusing policies or questionable actions by large national banks and financial institutions. Now it’s easier than ever
Apr 10, 2014
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