TOS – Digital.gov

Gettin’ Giphy With It: NARA Shares Online Library of Animated Gifs

Hi there, DigitalGov! Have you looked in vain for quality animated GIFs from a reputable source? Have your searches left you annoyed and frustrated because you can’t find a GIF with properly attributed and sourced content? Wondering what you can do and where to look? Come on over to the new Giphy channel from the

Darren Cole

Mary King

Kristen Albrittain

Sep 23, 2016

OCSIT’s 2015 Customer Survey—What We Learned

Three years ago, GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) set out to design a system to consistently measure customer satisfaction across our office. We were inspired by the Digital Government Strategy, which tasks agencies to adopt a customer-centric approach to service delivery.

Rachel Flagg

Dec 28, 2015

Negotiating a Mobile Terms of Service Agreement

In our personal lives, most of us barely pay attention to Terms of Service (TOS) agreements. But in our professional lives, as federal employees, mindlessly clicking through a TOS is not an option. The DigitalGov article Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing explored the legal dilemmas

Ashley Wichman

Sep 25, 2015

Facts on the Federal-Compatible Terms of Service Agreement for Yelp

We’ve been excited to see the outpouring of interest this week in response to Yelp’s decision to amend their terms of service for official government use, a clear message that citizens want more ways to ensure their voices are heard by the public programs that serve them. Yelp is just one of dozens of platforms

Justin Herman

Aug 20, 2015

Five-Star Customer Experience in Public Service with Yelp

Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use. Yelp, a Web and mobile-based user review platform, hosts insights from “real people

Justin Herman

Aug 07, 2015

Picking Up the “Slack” for Team Communication

You have a question about a project. You ping a coworker, who texts another colleague, who emails a listserv and receives 3 responses. And the problem is: where will your supervisor find the answer next month, when someone else asks the same question? Corralling

Ashley Wichman

Jul 30, 2015

Is It Time to Try Medium? New Federal-Friendly Terms of Service

What is Medium? Good question. Is it a publishing platform, a social network, a distribution channel, a 21st century version of the op-ed page, or something else? With a continuously evolving feature-set, Medium defies simple classification. Perhaps it is best to think about Medium in terms of what you can accomplish with it. With a

Dana Allen-Greil

Jul 17, 2015

#SocialGov Round Up 2015

The #SocialGov Community is coming up on three years of hard work and pushing the boundaries on using social tools across the federal government. I’d like to start this round up by taking a look at the event we hosted last year, State of the #SocialGov 2014: 2 Years of Smashing Silos + Elevating Citizen

Alycia Piazza

Jun 08, 2015

Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing

The federal government is one of the largest consumers of products and services in the United States. Yet, many agencies face tight budgets and firm guidelines that restrict the parameters under which agencies can use a product or service to complete projects. This presents an interesting opportunity and dilemma for agencies who want to procure

Clair Koroma

Kathryn Hambleton

Feb 06, 2015

New NHTSA App Uses Yelp API

The U.S. Department of Transportation and the National Highway Traffic Safety Administration (NHTSA) recently unveiled a new mobile app to help people who have been drinking get a safe ride home. The ‘SaferRide’ mobile app, gives holiday revelers an easy way to find a ride home when they’ve had too much to drink instead of getting

Glaceria Mason

Jan 26, 2015

SaferRide App Could Save Your Life

One death every 52 minutes. That’s how frequently someone died in crashes involving a drunk driver in the U.S. in 2013—10,076 deaths in total. While that number represents a 2.5% reduction in deaths from the previous year, the National Highway Traffic Safety Administration (NHTSA) is offering a new mobile app—called SaferRide—to

Kevin Downey

Jan 22, 2015

What Is a “Terms of Service” and How Do I Get One?

Imagine this: You just found a great online tool that can help you do your federal job 100% better. You’re all ready to download it and start conquering the world when someone asks, “Have you checked the Terms of Service?” You’re not sure what they’re

Jonathan Rubin

May 13, 2014

Apple’s iOS Terms of Service & Developer Program License Agreement

The Apple iTunes App store is the only marketplace for downloading apps for the Apple platform. In order to put apps in the iTunes store, agencies or their contractors have signed agreements with Apple to use Apple Software to produce mobile apps that can later

May 30, 2013

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