Socialgov Community

Social Media

Key Insights from the White House Director of Digital Strategy, Robert Flaherty

This article highlights unique tips related to digital content, audience reach, video posting, and strategic communication, that were shared by Rob Flaherty, the Director of Digital Strategy at the White House, during the Digital.gov event, Digital Strategy at 1600 Pennsylvania Avenue.

Mara Goldberg

Aug 18, 2021

Social Media

The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and Digital.gov on May 18, 2021.

Alex Cohen

Gabrielle Perret

Jun 08, 2021

Digital Communications

Deep fakes are an emerging threat that can disrupt agencies’ communication efforts and federal agencies should be prepared. Learn about deep fakes on social media, and how federal agencies can plan to combat a deep fake if they are targeted.

Alex Cohen

Gabrielle Perret

May 18, 2021

Federal Pilot to Integrate Public Services Into Intelligent Personal Assistants

The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges. The U.S. General Services Administration’s (GSA)

Justin Herman

Apr 24, 2017

DigitalGov University in Review: 2016 Training Trends

DigitalGov University (DGU), the events platform for DigitalGov, provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools, and resources. Thanks to your participation, DGU hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.

Janelle Thalls

Jan 11, 2017

Facts on the Federal-Compatible Terms of Service Agreement for Yelp

We’ve been excited to see the outpouring of interest this week in response to Yelp’s decision to amend their terms of service for official government use, a clear message that citizens want more ways to ensure their voices are heard by the public programs that serve them. Yelp is just one of dozens of platforms

Justin Herman

Aug 20, 2015

Community Rock Star Round Up

Around this month’s Communities Theme, the DigitalGov team thought we’d round up your community rock stars. These are people in your communities who’ve gone above and beyond, who’ve contributed content, organized events, participated in developing toolkits and more. Let’s kick it off with the DigitalGov Summit Sounding Board. DigitalGov Summit Sounding Board For the 2015 DigitalGov Summit we pulled

Alycia Piazza

Jul 30, 2015

Picking Up the “Slack” for Team Communication

You have a question about a project. You ping a coworker, who texts another colleague, who emails a listserv and receives 3 responses. And the problem is: where will your supervisor find the answer next month, when someone else asks the same question? Corralling

Ashley Wichman

Jul 30, 2015

Won’t You Help Your Neighbor? Communities Theme Month on DigitalGov

It’s a beautiful day in the DigitalGov neighborhood, and we want you to be our neighbor: no red sweater required. The strength of digital government depends on robust collaboration across agencies, offices, and disciplines. The virtual federal neighborhood collaborates through numerous communities of practice, each of which promotes the open exchange of ideas and resources.

Ashley Wichman

Jul 07, 2015

#SocialGov Round Up 2015

The #SocialGov Community is coming up on three years of hard work and pushing the boundaries on using social tools across the federal government. I’d like to start this round up by taking a look at the event we hosted last year, State of the #SocialGov 2014: 2 Years of Smashing Silos + Elevating Citizen

Alycia Piazza

Jun 08, 2015

Animated gifs are increasingly found throughout the digital experience of today’s users.

Justin Herman

Apr 24, 2015

Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing

The federal government is one of the largest consumers of products and services in the United States. Yet, many agencies face tight budgets and firm guidelines that restrict the parameters under which agencies can use a product or service to complete projects. This presents an interesting opportunity and dilemma for agencies who want to procure

Clair Koroma

Kathryn Hambleton

Feb 06, 2015

U.S. Public Participation Playbook Open for Coders and Designers on GitHub

We released the United States Public Participation Playbook this week, a new open resource agencies can use to evaluate and build better programs that give a voice to the people they serve—and the response was fantastic. Public servants and citizens around the world have shared it, and already are contributing new ideas that build from

Justin Herman

Feb 05, 2015

DigitalGov University 2015 Training Watch

Performance Analytics for Social Media Decision Making. Creating Adaptive Content. Usability Testing. These are just some of the areas of programming we are putting together. After taking a look at the most widely attended events in 2014, we decided to gather ideas we received from community and program leads for our 2015 events lineup through

Alycia Piazza

Jan 28, 2015

When the Americans with Disabilities Act (ADA) was passed in 1990, there was no Facebook, Twitter, or LinkedIn. Since then, the number of social media channels, and their use for communication among all demographics, has grown exponentially. Unfortunately, however, despite newer ways to reach individuals living with disabilities, many individuals in this community face challenges

Deb LeBel

Jan 02, 2015

Big in SocialGov in 2014: Services, Access and Participation

Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively. It is not just public affairs or communications, but spreads into customer service, resource development and more. Many of

Justin Herman

Dec 31, 2014

Help Shape Public Participation

Public participation—where citizens help shape and implement government programs—is a foundation of open, transparent, and engaging government services. From emergency management and regulatory development to science and education, better and more meaningful engagement with those

Corinna Zarek

Justin Herman

Nov 25, 2014

Content is no longer limited to .gov sites. As mentioned in a recent blog post, Sharing is Caring, Adding Social Media Accounts to Search, DigitalGov Search uses Flickr, Instagram, and YouTube to populate image and video search results. On September 30, 2014, I presented with Justin Herman from the Social Media Community of Practice about: What

Rachel Mundstock

Oct 14, 2014

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