SMS

The Benefits Studio is seeking feedback and collaboration as it explores texting as a tool to improve the public experience of benefits programs.

In April, Facebook made it possible for organizations to use chatbots to send and receive messages from users of Facebook Messenger. That’s a big deal. Facebook Messenger is now used by 900 million people every month. As the name implies, it’s a messaging platform that people use to send short messages to each other through

A review of mobile apps, tools, and websites from federal agencies created to help the public with weather and emergency preparedness– and how organizations can help share that information.