Recaps

Webinar Recap: How to Measure Effectiveness of Your Digital Outreach and Communications

Panelists shared their experiences, lessons learned, and best practices for what works in federal government agencies that have robust programs reaching a diverse American public.

Raashee Gupta Erry

Sep 15, 2022

Webinar Recap: How to Build Your Digital Dream Team

Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.

Gabby Fratanduono-King

Aug 01, 2022

Multilingual

10 Tips to Create, Maintain, and Present Non-English Digital Content: A Q&A with Michael Mulé

This question and answer session for our webinar, Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content, can help you improve access to your multilingual digital content.

Michael Mulé

May 23, 2022

Multilingual

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.

Mara Goldberg

Gabby Fratanduono-King

Jan 24, 2022

User Experience

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.

Shannon McHarg

Maroya Faied

Lindsay Goldstein

Jan 06, 2022

Plain Language

Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?

A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.

Katherine Spivey

Mara Goldberg

Gabby Fratanduono-King

Jan 04, 2022

Plain Language

Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language

An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.

Rebecca Nelson

Jan 04, 2022

Professional Development

Webinar Recap: The Part-Timer

Learn how Joanne Short of the United States Postal Service (USPS) opened professional doors by going beyond her job description in her Plain Language Summit session, The Part-Timer.

Jacquelyn Dolezal Morales

Dec 15, 2021

USWDS

Webinar Recap: U.S. Web Design System September 2021 Monthly Call

For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from our 1.0 and 2.0 releases? Read key points and takeaways from this month’s presentation.

Kathryn Mullan

Nov 05, 2021

Strategy

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.

Ruxi Giura

Sep 28, 2021

Challenge.gov

Spotlight Chat: Planning a Federal Prize Competition

Leaders of the Lab-to-Market (L2M) Inclusive Innovation Ecosystem Prize Competition share their experience running a federal prize competition.

Quinn Slayton

Sep 02, 2021

Webinar Recap: Plain Language Action and Information Network (PLAIN) June Meeting

This month’s Plain Language of Community Practice meeting featured Katherine Spivey’s presentation, Plain Language Spectrum: Every Step Counts! In this highly useful DigitalGov University (DGU) webinar, she explains how you can move forward with plain language even when you don’t have permission to edit copy, followed by a half hour Q & A session. Many

Samantha Hinz

Jun 30, 2017

Webinar Recap: Better, Faster, and More Flexible—U.S. Web Design Standards Update

The Road to Launch Version 1.0 You may have noticed a new, cleaner, and more modern look to some government websites over the last year—these are the web properties that were early adopters of the Draft U.S. Web Design Standards from 18F, the digital services agency which is part of the General Services Administration (GSA).

Lisa Bari

Feb 09, 2017

Summary: How to leverage your resources to reach Spanish-dominant Hispanics online. A recent DigitalGov University (DGU) webinar provided an introduction to the intersection of two teams with different audiences reaching consensus on goals to maximize insight and outreach effectiveness. Social Media Outreach Goals What does social media outreach success look like? Success is when agencies

Victoria Bitzer-Wales

Nov 17, 2016

Webinar Recap: Snaps and Stripes—Sharing Public Service Stories with Snapchat

What does Snapchat, the disappearing message-and-video platform most used by teenagers, have to do with government outreach and communications programs? Well, Snapchat has quickly become an incredibly effective digital storytelling medium, and content creators across multiple government agencies have adopted it as an important part of their programs. A recent New York Times article described

Lisa Bari

Sep 27, 2016

Webinar Recap: A Look At Google’s Media Tool and Platform Offerings

Suddenly, digital video is everywhere on your social timelines. As a government storyteller, you may be overwhelmed about all the tools available and all of the features each publishing platform has to offer. Facebook, Twitter and SnapChat all offer great video platforms that are free and easy to use, plus they make it easy for you to market to

Randy Abramson

Sep 13, 2016

What is Citizen Science? A Recent Webinar Explores How the Federal Government Engages the Public via Crowdsourcing

From the National Park Service (NPS) to the Centers for Disease Control and Prevention (CDC), the use of citizen science has become a prominent factor in the science community and a critical tool for the federal government.

Zohaa Ahmad

Aug 23, 2016

Analytics Trainings: 2016 So Far

In 2016, the Digital Analytics Program (DAP) team has ramped up our training schedule. We appreciate all the DAP users that have attended our trainings and we’re happy to provide the material. We’ve had many users ask about video of our sessions, so we wanted to provide you with some of our recorded trainings from

Immanuel Lee

Jul 14, 2016

A Problem Without Definition Is a Challenge Without a Solution

A prize competition often starts with a problem. In order to get help to find a solution, people need to clearly understand your problem. Understanding and effectively communicating your problem isn’t easy, but it’s necessary. Problems are like spaghetti—messy and complex, says Denys Resnick, Executive Vice President of Strategic Programs at NineSigma Inc., which provides

Eric Beidel

Jun 08, 2016

Using Pirate Metrics to Analyze Your Mobile Application’s Audience

What Makes a Native App Successful? There are over 200 native applications in the federal government with various download numbers. Are the ones with the most downloads the most successful? Is the one with fewer users who are more engaged more successful? It depends on what you are trying to accomplish. David Cooper, the Mobile

Jacob Parcell

May 12, 2016

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