Skip to main content

An official website of the United States government

Here’s how you know

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( Lock Locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Digital.gov Logo

Guidance on building better digital services in government

  • News
  • Events
  • Resources
  • Communities
  • Tools
  • About
  • Subscribe
  • Write for us
  • Contact

All Resources

Our Work

News and Events on Our Work

121 posts

The Right Tools for the Job: Re-Hosting DigitalGov Search to a Dynamic Infrastructure Environment

This is the first post of a 5-part series. DigitalGov Search is a commercial-grade search engine provided as a shared-service by the United States General Services Administration. We power about 2,300 search configurations for hundreds of federal, state, and local government agencies. Using our platform, agencies can easily configure a search experience for the public that
Posts by Dawn Pointer McCleskey
Aug 18, 2016

Exciting Additions to Analytics.usa.gov

We’ve expanded analytics.usa.gov to include 15(!) more agency-specific dashboard pages. We now offer agency-specific analytics data pages for a total of 25 major federal agencies, and each one is accessible from the dropdown menu at the top of the site.
Posts by Tim Lowden Posts by Gray Brooks Posts by Eric Mill Posts by Colin Craig
Jun 17, 2016

Collaboration and Innovation, Beyond Government Borders

How to start an innovation movement: Connect innovators with fellow innovators, and find more innovators to collaborate with.
Posts by Ashley Wichman
Jun 10, 2016

Additional Data Options With DAP

Agencies can participate in the Digital Analytics Program (DAP) by implementing the DAP script block. It’s a simple line of of code that enables you to take advantage DAP.
Posts by Immanuel Lee
Apr 05, 2016

Analytics.usa.gov: Now with Agency-Specific Dashboards

We’ve added agency-specific dashboards to analytics.usa.gov! Starting today, you’ll see a dropdown from the main analytics.usa.gov page that allows you to view the same dashboard, but filtered for websites that are administered by one of 10
Posts by Tim Lowden Posts by Gray Brooks Posts by Gabriel Ramirez Posts by Eric Mill Posts by Julia Winn Posts by Colin Craig
Feb 18, 2016

4 Tips for Analyzing Mobile Traffic with DAP

It’s not a secret that mobile Internet viewership is booming, but according to a ComScore report released last June, 49% of the audiences for the top 100 digital properties are now mobile-only. Additionally, during the third quarter last year, Gartner reported PC shipments fell 7.7% while IDC Research reported a 10.8% decline. The switch to
Posts by Immanuel Lee
Feb 05, 2016

New U.S. Digital Registry Authenticates Official Public Service Accounts

Whether for voter registration, health services or questions about taxes, trusting what and who you engage with online is critical. We’d like to introduce to you a new API-generating repository for official third-party sites, social media platforms and mobile apps in the United States federal government that can help you
Posts by Justin Herman
Feb 03, 2016

The Day After: Real Impacts Begin When a Challenge Ends

In 1927, Charles Lindbergh won the Orteig Prize for becoming the first pilot to fly nonstop from New York to Paris. Few know that Lindbergh won $25,000 for the flight, but everybody knows about the revolution that followed. That transatlantic flight opened people’s minds to what was possible in air travel. Investment in the aviation
Posts by Eric Beidel
Feb 02, 2016

Case Study: OCSIT’s Email Customer Survey Process

At GSA’s Office of Citizen Services and Innovative Technologies (OCSIT), we offer technology services and tools to make government work better. To help us gauge the effectiveness of the programs we offer to other government agencies, in 2013 we launched our first Government Customer Experience Index (GCXi) survey. This annual email survey consistently measures customer
Posts by Rachel Flagg
Jan 29, 2016

Making Your Agency Apps Secure

Security and privacy are part of the six Mobile User Experience Guidelines developed by the MobileGov Community of Practice.
Posts by Ashley Wichman
Jan 21, 2016

Why People Contribute to Federal Tech Projects (And How You Can Provide a Good Experience)

Author’s note: Anyone can contribute to the development of the Open Opportunities platform via the project’s GitHub repository. The Open Opportunities program itself is only open to federal employees. Open, agile software development projects can improve government initiatives. As discussed in last week’s article on agile projects in government, the Open Opportunities platform has benefited
Posts by Ashley Wichman
Jan 14, 2016

What Are Your Customers Searching For?

What are your agency’s website visitors looking for? Can they find it easily? How do you know? Search analytics provide valuable data that can positively affect an agency’s Web strategy. This topic was the focus of a recent webinar, Show Me the Data: Leveraging Analytics in DigitalGov Search. Dawn Pointer McCleskey, acting program manager for
Posts by Ashley Wichman
Jan 08, 2016

Tips for Adapting analytics.usa.gov from Tennessee, Boulder, and Philadelphia

When we launched analytics.usa.gov with the Digital Analytics Program, the U.S. Digital Service, and the White House last March, we purposefully made it very easy to adapt and wrote language on the website to let people know they could use the code without restriction: This open source project is in the public domain, which means
Posts by Melody Kramer
Jan 07, 2016

Digging Into the Data of Our Customer Survey

As a followup to the recent post about our annual customer satisfaction survey, we wanted to dig into the data and share some of the overall results, to give you some more insights into how we’re using your feedback to improve our programs and services. Background: For the past three years, GSA’s Office of Citizen
Posts by Rachel Flagg
Jan 05, 2016

How Agile Development Can Benefit Federal Projects

Agile methods help agencies deliver projects and products more efficiently and effectively. The benefits aren’t limited to deliverables: Going agile can break down the silos that exist between and within agencies. And collaboration doesn’t need to end at the federal level—agile projects done in the open provide a way for the public to contribute to
Posts by Ashley Wichman
Jan 04, 2016

DigitalGov’s 2015 Year in Review

As we look ahead to 2016, we wanted to take a minute to look at our most popular content in 2015 and reflect on our second year. This was a big year for DigitalGov as we saw our session traffic nearly double and our weekly and daily email subscribers increase by 15%. DigitalGov was also
Posts by Andrea Sigritz
Dec 31, 2015

18F Reflects on Their Most Meaningful Projects in 2015

2015 was a big year for 18F. We almost doubled in size, worked with 28 different agency partners, and released products ranging from Design Method Cards to cloud.gov. Internally, we improved onboarding and our documentation by releasing guides on topics as diverse as content, accessibility, and creating good open source projects. To mark the end
Posts by Melody Kramer
Dec 29, 2015

OCSIT’s 2015 Customer Survey—What We Learned

Three years ago, GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) set out to design a system to consistently measure customer satisfaction across our office. We were inspired by the Digital Government Strategy, which tasks agencies to adopt a customer-centric approach to service delivery.
Posts by Rachel Flagg
Dec 28, 2015

DigitalGov Summit Recap: Innovation Through Customer Experience

A panel discussion at the 2015 DigitalGov Citizen Services Summit delved into customer experience (CX) work at three agencies with diverse missions.
Posts by Ashley Wichman
Oct 30, 2015

DigitalGov Podcast: Bridging Content and Discovery Through DigitalGov Search

Recently, search analyst Dawn McCleskey sat down with us to discuss the work of DigitalGov Search.
Posts by Ashley Wichman
Oct 30, 2015
  • 1
  • 2
  • 3
  • 4
  • 5

Join 60,000 others in government and subscribe to our newsletter — a round-up of the best digital news in government and across our field.

Return to top

Learn

  • News
  • Events
  • Resources
  • Communities
  • Tools

Contribute

  • Write for us
  • Host an event
  • Edit on GitHub

About

  • About Us
  • Site Policies

Social

  • Twitter
  • Facebook
  • YouTube
  • RSS
  • Email us
GSA logo

Digital.gov

An official website of the U.S. General Services Administration

  • About GSA
  • Accessibility support
  • FOIA requests
  • No FEAR Act data
  • Office of the Inspector General
  • Performance reports
  • Privacy policy
Looking for U.S. government information and services?
Visit USA.gov
Report an issue