GSA’s eBuy Mobile
The General Services Administration has made a mobile version of its eBuy website. The mobile site provides ease of access to small
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News and Events on GSA
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SocialGov Summit Diagnoses Viral Gov
Agencies discuss how to make social media programs more sharable and engaging.
Kicking Off Our Customer Experience Program
The vision for my office, the Office of Citizen Services and Innovative Technologies (OCSIT) at GSA, is simple: Deliver a world-class experience to the public when accessing government information and services – anytime, anywhere – through the delivery channel they choose. We create and leverage products, services and
Instagram Now Available for Federal Agencies
Instagram is the latest mobile and social media tool available to federal, state and local governments to better engage with the public, with a newly negotiated government-compatible Terms of Service (TOS) agreement. GSA collaborated with Instagram to negotiate the amended terms, which brings the total number of
5 Steps for Delivering a Better Customer Experience
Everyone wants to know how to provide outstanding customer experience in government. It can be difficult, because everyday our customers are also doing business with companies like Starbucks, Zappos, and Virgin America, that excel in customer service.
How to Do Usability Testing with Kids
What do kids know about Web design? As we found out, quite a lot. Recently our DigitalGov User Experience Program teamed up with the Kids.gov team to get some big time feedback from some pint-sized testers in a hallway test. We tested with almost 20 kids ages 6 to 14 at our GSA office,
Resources and Tools for APIs
Hosted API Tools Labs.Data.gov is a repository of shared services to prototype and provide developer resources to government agencies. Each tool uses Web services and lightweight, open source code to provide powerful functionality. Agencies are encouraged to improve any project and submit pull requests in order to share the improvements with others. API Standards Template With the open
GSA FAS QR Code
Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by GSA. The General Services Administration’s Federal Acquisition Service Customer Accounts and Research (CAR) Office created a QR codes presentation for the 2011 GSA Expo to teach government attendees about the benefits of
Mobile Gov Resources for 2013!
With mobile use growing exponentially and federal agencies implementing customer-facing mobile services for the Digital Government Strategy, we decided to put together a Mobile Gov resource “cheat sheet” with concepts and information we think will be helpful for agencies implementing Mobile Gov in 2013. Here’s what Mobile Gov implementers need to
SAM.gov – Usability Case Study
One of the most vital parts of any website is its starting point. When a visitor arrives on the main page of your site, they should be able to quickly tell what the main tasks are and how to perform them. Visual cues and plain language are the best ways to accomplish this. The SAM.gov
Case Study: How GSA Launched Social Media Registry
In September, the General Services Administration (GSA) launched a registry of all federally-managed social media accounts. We want to explain a little of the history behind the registry and talk about a few things that make it a truly remarkable innovation from GSA. Before I start, I want to emphasize when I say “we” from
GSA’s Child Care Information Portal
Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by the General Services Administration. The Child Care Information Portal is a responsively designed web site built by General Services Administration’s Office of the Chief
GSA Intranet (Insite) – Usability Case Study
Not all usability changes are dramatic. Sometimes a few small tweaks can make a site significantly easier to navigate, or make important but hidden content pop off the page. The DigitalGov User Experience Program helped test Insite, GSA’s intranet, on September 21, 2011. GSA took the feedback from their usability test and made some changes to the
FedRAMP – Usability Case Study
Websites allow newer government programs to establish a visual identity that introduces them to users and conveys the importance of their work. On April 18, 2012, the DigitalGov User Experience Program helped test GSA’s Federal Risk and Authorization Management Program (FedRAMP) site, which at that point was less than six months old. Three immediate needs were
Agency Digital Strategy Pages
In his May 23rd, 2012 Presidential Memorandum, President Obama directed Executive Departments and Agencies to: Implement the requirements of the Digital Government Strategy, and Create a page at www.[agency].gov/digitalstrategy to publicly report progress of this implementation. Consistent with Milestone Actions #2.1 (open data) and #7.1 (mobile optimization), agencies will post candidate data sets and services to
Agile “Sprinting” to Digital Governance Recommendations
To help agencies produce better decision-making across the organization about how to best spend resources on digital services and manage their data, the Digital Government Strategy tasked the Digital Services Advisory Group with “recommending guidelines on agency-wide governance structure for developing and
National Contact Center’s Text Message Program
Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by GSA’s Office of Citizen Services & Innovative Technologies, Contact Center Services Division. The National Contact Center’s Text Message Program The
USA.gov Mobile Apps Gallery
In April 2012, the U.S. General Services Administration launched a “full stack” responsive redesign of the federal mobile apps galleries: apps.USA.gov and apps.GobiernoUSA.gov. The full stack includes both a REST API and a complete redesign of the site using responsive design techniques.
Making Mobile Gov Project
Making Mobile Gov was a three phase multi-media project created by the MobileGov Community of Practice to help federal agencies discover, discuss and design a citizen-centric path to mobile government services and information. Held during the summer 2011, this project served three strategic goals: Educate—provide resources for mobile evangelists to help inform decision makers on
