Skip to main content

An official website of the United States government

Here’s how you know

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( Lock Locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Digital.gov Logo

Guidance on building better digital services in government

  • News
  • Events
  • Resources
  • Communities
  • Tools
  • About
  • Subscribe
  • Write for us
  • Contact
  1. Home
  2. Topics
  3. GAO

GAO

News and Events on GAO

15 posts

GAO to Congress: Federal Agencies Are Making a Difference Through Open Innovation

Federal agencies confront tough problems every day. In searching for solutions, agencies will want to attract different perspectives, test new products, build capacity and communities, and increase public awareness. How do they do it? The answer: open innovation. Federal agencies need to engage and collaborate with all sectors of society, a task made easier by
Posts by Eric Beidel
Oct 21, 2016

Our New Center for Enhanced Analytics

Analytics and “big data” seem to be the next frontier in a number of arenas. Data researchers can use the large, real-time data sets that are available today to facilitate scientific discovery, improve the flow of traffic, and increase energy efficiency, among many other things. Last year, the White House appointed the first federal Chief
Posts by GAO WatchBlog
Sep 22, 2016

Picture This: 3 Ways to Zoom In On Cross-Agency Collaboration

Cross-agency collaboration in the federal government has become a prevalent topic, more widely spoken and written about in the recent past than ever before, thanks, in part, to a bigger-than-ever focus on customer experience as a way of thinking within government. Rising customer expectations, advances in technology, and recommendations from government oversight organizations continue to
Posts by Stephanie Thum
Mar 04, 2016

#SocialGov Round Up 2015

The #SocialGov Community is coming up on three years of hard work and pushing the boundaries on using social tools across the federal government. I’d like to start this round up by taking a look at the event we hosted last year, State of the #SocialGov 2014: 2 Years of Smashing Silos + Elevating Citizen
Posts by Alycia Piazza
Jun 08, 2015

Metrics Round Up

We are all collecting a lot of performance data across our digital properties and DigitalGov University has hosted many events on the collection, reporting and strategizing around metrics. DigitalGov has shared many posts on these topics as well. So we thought it would be great to curate these events and posts for easy reference and
Posts by Alycia Piazza
Oct 20, 2014

Plop Plop, Fizz Fizz, Oh What a Relief Social Media Is!

We often think of social media as a way to expand our audience, but some public health departments are using it as a new tool for tracking outbreaks of salmonella, e. coli, and other foodborne illnesses. It’s a familiar story: A nice meal out results in days of gastrointestinal discomfort when you realize only too
Posts by Eden Savino
Jul 17, 2014

Is It Tweet-Worthy?

The Web now contains over 1.51 billion pages of content, according to WorldWideWebSize.com. That’s a lot of reading material, and a lot of content competing with yours for attention. People won’t waste time (even a few seconds) on an article that doesn’t matter to them in some way—not when there are so many other interesting
Posts by Rachel Flagg
Jun 30, 2014

You Have the Data, Make the Most of It

With Web analytics tools you have the data to see what citizens really want on your website and how well you are delivering. You have an opportunity to make informed decisions on improvements to your site to reflect the voice of the customer and get constituents what they need. Here are
Posts by Sarah Kaczmarek
Jun 27, 2014

Turning Data Into Action—DigitalGov Summit Recap

At the DigitalGov Citizen Services Summit last Friday, more than 200 innovators across government and industry came together to share how digital services can improve citizen services and reduce cost. Four panels convened to share information on performance analysis, customer service across channels, public private partnerships and inter-agency work. We have a recap of the
Posts by Darlene Gamble
Jun 03, 2014

Visualizing Federal Data

At the U.S. Government Accountability Office (GAO) we have a long history of using data graphics in our reports and congressional testimonies to explain our findings. From photographs, tables, and charts in the 1950s; to computer-generated data graphics in the mid-1980s; to the complex interactive graphics we’re just starting to use this year, our graphics
Posts by Sarah Kaczmarek
May 22, 2014

Sign up For DigitalGov Citizen Services Summit, Friday, May 30

We won’t build the government of the 21st century by drawing within the lines. We don’t have to tell you the hard work of building a digital government doesn’t exist in a vacuum or a bubble. Show us social media without mobile, Web without data and user experience without APIs. You can’t? That’s right—in reality,
Posts by Rachel Flagg Posts by Justin Herman Posts by Tammi Marcoullier Posts by Jacob Parcell Posts by Alycia Piazza Posts by Jonathan Rubin
May 19, 2014

New Google Analytics for Government Training Manual

Looking for a training manual on how to use Google Analytics for your agency? Here’s your answer. I released a second edition of my Google Analytics for Government training manual. Download your copy today (PDF, 4.94 MB, 65 pages, May 2014) and
Posts by Sarah Kaczmarek
May 15, 2014

When Sharing Buttons Work

At the U.S. Government Accountability Office (GAO) we use sharing buttons on our website to help people share content from web pages with their colleagues and friends. With one click, a user can post a page’s link to popular social networking sites or send it via email. The article To Use
Posts by Sarah Kaczmarek
Apr 23, 2014

Customize Your Own Amazing Social Media Report Infographic

Social Media Community of Practice developed a set of baseline social media metrics to help you assess whether your efforts are achieving the results you want. How do
Posts by Sarah Kaczmarek
Mar 14, 2014

Creating Awesome Web Analytics Reports and Presentations

Collecting visitor, engagement, and traffic data for your digital channels is nothing new. By this time, you have a lot of data about your website. How do you use and present that data to make meaningful recommendations?
Posts by Sarah Kaczmarek
Mar 04, 2014

Join 60,000 others in government and subscribe to our newsletter — a round-up of the best digital news in government and across our field.

Return to top

Learn

  • News
  • Events
  • Resources
  • Communities
  • Tools

Contribute

  • Write for us
  • Host an event
  • Edit on GitHub

About

  • About Us
  • Site Policies

Social

  • Twitter
  • Facebook
  • YouTube
  • RSS
  • Email us
GSA logo

Digital.gov

An official website of the U.S. General Services Administration

  • About GSA
  • Accessibility support
  • FOIA requests
  • No FEAR Act data
  • Office of the Inspector General
  • Performance reports
  • Privacy policy
Looking for U.S. government information and services?
Visit USA.gov
Report an issue