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Fafsa

News and Events on Fafsa

10 posts

How FSA Revamped Their Online Presence with Mobile Moments in Mind

Let the mic drop! Mobile moments are created with the expectation that an app can stun the crowd. Do not let your audience down; they may never come back. Federal Student Aid (FSA), in an effort to provide better customer service, decided to build a mobile-responsive website. Kaegy Pabulos, a Borrower Experience Specialist and project
Posts by Jennifer Johnson
Dec 17, 2015

USCIS Twitter Office Hours

On September 1, U.S. Citizenship and Immigration Services (USCIS) hosted our first Twitter Office Hours, a Twitter chat for USCIS customers. The purpose of this pilot event was to offer our customers a different way to engage with us. We aimed to leverage Twitter to answer questions on our agency’s programs and policies and to
Posts by USCIS Staff
Nov 06, 2015

FSA: Using a Data-Driven Marketing Campaign to Inform Your Audience

For millions of Americans, federal student loans have made it possible to get a college education. For many, moving forward after college can become an overwhelming challenge. In 2014, the Department of Education had 41 million borrowers and a loan
Posts by Kendrick Daniel
Aug 19, 2015

StudentAid.gov: Using Data to Empower Borrowers

It’s been a while, but in previous posts, I described what we’ve learned from operating StudentAid.gov, the U.S. Department of Education’s Office of Federal Student Aid website created to educate students and borrowers about the federal student aid programs and process and help them make informed decisions about financing college and career school. We first
Posts by Brenda Wensil
May 27, 2015

Government Services Through a Life Events Approach

The federal government is increasingly focused on designing and delivering citizen-centered services with enhanced experiences that deliver value to customers. These ideals are established in the Presidential Management Agenda Customer Service Cross-Agency Priority Goal, the Digital Government Strategy, and various open government activities. Designing services to be responsive to be life events that drive public
Posts by Mary Ann Monroe
May 15, 2015

Department of Education goes responsive (again) with FSA’s new Financial Aid Toolkit

Money for college? It’s never too early — or too late, for that matter — to start schooling oneself in the possibilities of federal financial aid. Following in the footsteps of their StudentAid.gov website, the digital team at Ed.gov’s Federal Student Aid (FSA) closed out 2013 with the launch of FinancialAidToolkit.ed.gov, a “sister” site featuring
Feb 26, 2014

Innovation Means More, Better, Cost Effective Digital Training

A recent FedTech Magazine article asked,
Posts by Justin Herman
Jan 28, 2014

Best Week Ever in #SocialGov: 2

(This is the second installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government From where I sit, I think we just had a great week in #socialgov. From a sold-out international forum that demonstrated how we can use free tools to
Posts by Justin Herman
Sep 30, 2013

StudentAid.gov’s 1st Year: What We’ve Learned and Where We’re Going

Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid. Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. In my last post,
Posts by Brenda Wensil
Sep 13, 2013

StudentAid.gov: Improving the College Financing Experience

Guest post by Brenda Wensil, Chief Customer Experience Officer for Federal Student Aid (FSA). Established in late 2010, FSA’s Customer Experience Office is responsible for identifying, measuring and reporting customer expectations and satisfaction with the financial aid services and products offered at Federal Student Aid. The launch of StudentAid.gov in July 2012,
Posts by Brenda Wensil
Sep 06, 2013

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