Resources on Customer Experience
- Contact Center Guidelines
- Contact Center Technologies
- Customer Experience Toolkit
- Guide to the Paperwork Reduction Act—A plain language guide which answers the most common questions to the PRA
- OMB Circular A-11 Section 280: Managing Customer Experience and Improving Service Delivery—Guidance on how to measure customer experience, including questions on satisfaction and confidence/trust in section 280.7
- Tips for Starting Your Customer Experience Journey—Low-cost, low-lift actions that any federal employee can take to improve customer experience.