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Content

News and Events on Content

371 posts

Designing for Translation

Learn simple planning steps to successfully translate content into multiple languages.
Posts by Laura Godfrey
Dec 20, 2018

Creating Videos in Languages Other Than English

Join the Multilingual and Video Production Pros Communities of Practice for a talk about a video the CFPB created, for a Spanish speaking audience.
Watch Video
Posts by Laura Godfrey Posts by Bryce Spivey
Apr 05, 2018 2018

New USAGov Program Aims to Help Agencies Market Within the Federal Government

The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.
Posts by Claire Loxsom
Apr 02, 2018

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Posts by Karla Blaine
Mar 07, 2018

Why Your Team Needs Its Own Style Guide and Where to Start

Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office.
Posts by Meghan Lazier
Feb 13, 2018

Using Journey Mapping to Streamline Processes Across Agencies

How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.
Posts by Laura Godfrey
Feb 05, 2018

The Data Briefing: How to Build a Chatbot in a Weekend

As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.
Posts by Bill Brantley
Sep 27, 2017

Slack AMA Connect Standards Team with Public

The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat.
Posts by John Donmoyer Posts by Marco Segreto Posts by Will Sullivan Posts by Ryan Thurlwell Posts by Atul Varma
Sep 25, 2017

A Conversation With ITIF About the State of Federal Government Websites

Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
Posts by Andrea Sigritz
Sep 20, 2017

USA.gov and GobiernoUSA.gov Measure Content Efficiency With New KPI Metric

This post was originally published on the USA.gov blog.
Posts by Jessica Milcetich
Sep 12, 2017

CFPB Serves up Financial Tips to Seniors

The Consumer Financial Protection Bureau and Meals on Wheels America have created multilingual educational resources about financial scams that target the elderly which can be easily distributed to seniors in the communities they serve, and downloaded or ordered in bulk for free by the general public. The Consumer Financial Protection Bureau’s (CFPB) Consumer Education &
Posts by Erin Scheithe
Sep 11, 2017

USDA FoodKeeper App Update Expands Content Offerings

The USDA’s multilingual FoodKeeper app has been updated to include three options for receiving food recall updates and expands storage timelines to over 500 products. This post was originally published on the USDA blog. The Department of Agriculture (USDA) today announced new updates to its popular FoodKeeper application that will provide users with new access to
Posts by Christopher Bernstein
Sep 07, 2017

By the Numbers: Why Video Is Effective

At HIV.gov, we’re often asked if videos are effective tools for communicating HIV prevention and treatment information. Our experience, the work of our partners, and current research continue to support the use of video for informing and empowering individuals.
Posts by HIV.gov
Aug 07, 2017

Making World War I Relevant Today: Are WWI Propaganda Posters the Original Meme?

Merriam-Webster officially defines a meme as “an idea, behavior, style, or usage that spreads from person to person within a culture.” But these days, most of us think of memes as those viral posts online that convey a message using a photo with text. They range from funny to serious to offensive, and everything in
Posts by Sarah Herrmann
Jul 05, 2017

Webinar Recap: Plain Language Action and Information Network (PLAIN) June Meeting

This month’s Plain Language of Community Practice meeting featured Katherine Spivey’s presentation, Plain Language Spectrum: Every Step Counts! In this highly useful DigitalGov University (DGU) webinar, she explains how you can move forward with plain language even when you don’t have permission to edit copy, followed by a half hour Q & A session. Many
Posts by Samantha Hinz
Jun 30, 2017

Advice From Digital Thought Leaders

Many know that digital tools have become indispensable for connecting with many audiences—but we also know that what’s available in the digital realm is always changing. So how do you know what tools are best for your purpose? And how do you plan for your organization’s digital future when the pace of change is so
Posts by HIV.gov
Jun 22, 2017

Improving Customer Experience with Digital Personas

Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience
Posts by Archivist of the United States
Jun 20, 2017

Opening Public Services to Artificial Intelligence Assistants

“Hey, Computer, how do I access my public services?” Citizens will soon be able to ask their Intelligent Personal Assistants (IPA) this question through an Emerging Citizen Technology open-sourced pilot program. The purpose of the initiative is to guide dozens of federal programs make public service information available through automated, self-service platforms for the home
Posts by Justin Herman
Jun 06, 2017

The New FEC.gov

Last week, the Federal Election Commission (FEC) unveiled their new website at FEC.gov. This new site is the result of a years-long collaboration with GSA’s 18F and features completely revamped tools for exploring campaign finance data. It provides user-centered content for understanding the reporting and compliance requirements for people participating in federal elections, redesigned tools
Posts by Noah Manger Posts by Jennifer Thibault
Jun 06, 2017
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