CFPB

News and Events on CFPB

26 posts

Strengthening information accessibility for consumers with limited English proficiency

We listened to feedback from people who use our materials in various languages to make sure people could find the information they need most, in the language they prefer. Now we’re relaunching our pages in multiple languages. — via Consumer Financial Protection Bureau

Feb 14, 2023

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.

Posts by Chris Kuang

Mar 07, 2022

DAP Learning Series: Understanding When to Use Sessions vs. Unique Pageviews

In this webinar, Freddie Blicher, an analyst for the Digial Analytics Program, will discuss how to think about sessions and unique pageviews in reporting and content analysis.

Watch Video

Hosted by Digital.gov and the DAP

Posts by Freddie Blicher Posts by Tim Lowden

Mar 20, 2019 2019

DAP Learning Series: Basics of A/B Testing Part 2

We’ve teamed up with our friends at CFPB to bring you a two-part series on A/B Testing.

Watch Video

Hosted by Digital.gov and the DAP

Posts by Kelley Holden

Nov 07, 2018 2018

DAP Learning Series: Basics of A/B Testing Part 1

We’ve teamed up with our friends at CFPB to bring you a two-part series on A/B Testing.

Watch Video

Hosted by Digital.gov and the DAP

Posts by Kelley Holden

Nov 01, 2018 2018

Why Your Team Needs Its Own Style Guide and Where to Start

Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office.

Posts by Meghan Lazier

Feb 13, 2018

CFPB Serves up Financial Tips to Seniors

The Consumer Financial Protection Bureau and Meals on Wheels America have created multilingual educational resources about financial scams that target the elderly which can be easily distributed to seniors in the communities they serve, and downloaded or ordered in bulk for free by the general public. The Consumer Financial Protection Bureau’s (CFPB) Consumer Education &

Posts by Erin Scheithe

Sep 11, 2017

Lessons Learned: Evaluating Video Content

If you were to perform research on the value proposition of training videos, you would notice that opinions are split on their efficacy. Despite all the tools that are out there that can help you evaluate video quality, views, and drop-off, there are some things that should be considered in the analysis of your organization’s

Posts by Tim Jakubowski

Dec 01, 2016

Tag Management: A Digital Analyst’s Best Friend

Tag managers can assist in collecting valuable data about visits to your website. Here at CFPB, we use Google Tag Manager (GTM), which is a free tool that works in tandem with Google Analytics to record and send data on how users interact with your website on an aggregate level, including which pages they view, where they

Posts by CFPB Digital Analytics Team

Mar 31, 2016

Seeing States the Right Way: How to Weigh Data by Population

One large issue my team has run into when analyzing and reporting data across different states is knowing whether sessions within an area are higher due to more interest, or a larger population. Time after time, we see the states with the largest populations show up with the largest amount of traffic, like the graph

Posts by Kelley Holden

Mar 11, 2016

Leveraging American Ingenuity through Reusable and Open Source Software

Summary: Today, we’re releasing for public comment a draft policy to support improved access to custom software code developed for the Federal Government. America has long been a nation of innovators. American scientists, engineers and entrepreneurs invented the microchip, created the Internet, invented the smartphone, started the revolution in biotechnology, and sent astronauts to the

Posts by Tony Scott

Mar 10, 2016

Using Code to Spur Innovation

This week, President Obama will travel to SxSW (South by Southwest) to talk about how we can use technology to tackle tough challenges. This underscores how important data—government data, in particular—is to improving and fueling our democracy forward. 2015 saw many open data milestones by agencies, including: New advancements in HHS’s syndication storefront New features

Posts by Andrea Sigritz

Mar 08, 2016

Challenges, Crowdsourcing, Citizen Science: What’s the Dif?

There’s more than one way to harness the wisdom of the crowd. In honor of December’s monthly theme, we’re diving into and defining the various ways that federal agencies use public contributions to meet real needs and fulfill important objectives. Crowdsourcing Two’s company, three’s a crowd—and getting input from many is crowdsourcing. A White House

Posts by Ashley Wichman

Dec 16, 2015

Government Product Managers Play a Key Role in UX

Government product managers sit at the intersection of three circles—business, design and technology. We play a key role in user experience (UX), because we are tasked with understanding users to build a product that is desirable and viable. This product could be a paper or online form, a website or a mobile app. Product management

Posts by Karen Trebon

Nov 27, 2015

The Content Corner: Using Natural Language Processing to Improve Rulemaking

For the past several weeks, I have been inflicting you with my recent dive down the rabbit hole of natural language generation and the larger discipline of natural language algorithms. Most of the focus has been on the power of natural language generation and how it can help you rapidly produce content on a wide

Posts by Tyrus Manuel

Aug 17, 2015

Are FAQs Still Relevant?

Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness

Posts by Ashley Wichman

Apr 27, 2015

Cross-Agency Collaboration Is the Key to Reaching Millions

This story begins with a post about reverse mortgages, but don’t worry: we won’t go into the world of complex home loans. Rather, this is a story about how one federal agency is partnering with another to amplify its content and reach millions of people online—and why more agencies should do the same. Many federal

Posts by Laura Godfrey

Apr 27, 2015

Why Your APIs Need Design Help

Anything built should be built right. It doesn’t matter if it’s built of wood, carbon nanotubes or code. So it’s encouraging that the practice of User-Centered Design—getting customer feedback at every stage of a project—is catching on with

Posts by Jonathan Rubin

Mar 16, 2015

Data, Code, and API Event Round Up

DigitalGov University has hosted some great events over the last year in partnership with Data.gov, the MobileGov Community and 18F to bring you information on opening data and building APIs. This month we’ve rounded up the events over the past year so that you can see what’s

Posts by Alycia Piazza

Mar 11, 2015

Challenge & Prize Competition Round-Up

Recap of the 2014 Challenge and Prize competition events hosted by DigitalGov

Posts by Alycia Piazza

Dec 23, 2014

• 1
• 2