AI – Digital.gov

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration

Aug 23, 2022

Veterans Affairs

An Accidental AI Professional

This feature on Agata Ciesielski, a fellow in the White House Presidential Innovation Fellowship (PIF) Program, highlights the opportunities provided by the program to work on big impact inter-agency problems, such as elevating artificial intelligence solutions.

Jul 06, 2022

Artificial Intelligence

Using Chatbots To Improve Customer Experience

Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.

Ruxi Giura

Apr 07, 2021

Customer Experience

6 Ways Government Innovators Are Building Stronger Public Services

Learn how federal agencies are using AI, data, cloud computing, customer experience, and the TTS tech stack to improve civic resources for all Americans.

Aileen McGraw

Sep 09, 2020

DevOps

Air Force COOL and 18F: Partnership and Flight Operations Software Agile Lessons Learned

Highlights from the Air Force Materiel Command & 18F partnership and the importance of organizational structure, roles of the core team, and user outreach for military and government DevOps.

Major Taylor M. Wilson

Jun 23, 2020

Video

Using Neural Machine Translation for Multilingual Communication

With the sharp improvement in machine translation quality, the variety of government use cases for this technology has evolved.

Beth Flaherty

Laura Godfrey

Oct 15, 2019

The Data Briefing: Will Artificial Intelligence Tools Replace or Augment Federal Employees?

A Washington, D.C. think tank recently released reports advocating using artificial intelligence (AI) tools to reorganize the federal government.

Bill Brantley

Sep 20, 2017

The Data Briefing: How Blockchain’s Future Growth Will Affect Federal Agencies

Blockchains are an innovative technology which promises to radically change how society conducts business. It will take significant changes in organizational processes before agencies can begin to support blockchains.

Bill Brantley

Sep 13, 2017

Emerging Tech and Open Data for a More Open and Accountable Government

Open data and emerging technologies—including artificial intelligence and distributed ledgers, such as blockchain—hold vast potential to transform public services held back by bureaucracy and outdated IT systems.

Justin Herman

Aug 24, 2017

The Data Briefing: The Arrival of Generation Z into the Federal Government. And Generation A?

In the last national election, the earliest born members of Generation Z voted for the first time. In 2019, the American workforce will see the influx of tens of millions of Gen Zers who, according to some researchers, will be a stark contrast to the Millennials that will make the largest part of the 2020

Bill Brantley

Jun 21, 2017

The Data Briefing: the Promise – and Perils – of Artificial Emotional Intelligence

People are quick to treat computer programs as being more aware than computer code could be. However, can computer programs – especially chatbots – have a significant effect on people? Especially people suffering from depression or anxiety? A recent academic study shows some promising results from using a chatbot as a complement to a human therapist.

Bill Brantley

Jun 14, 2017

The Data Briefing: How to Best Prepare Federal Government Datasets for Chatbots

Forbes magazine recently ran an article showcasing six handy mobile apps that were built using federal government open data. The apps range from the Alternative Fueling Station Locator to ZocDoc (a doctor locator). What I especially like about the Forbes article is that the author describes the federal government data sets behind each app. There

Bill Brantley

May 10, 2017

Federal Pilot to Integrate Public Services Into Intelligent Personal Assistants

The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges. The U.S. General Services Administration’s (GSA)

Justin Herman

Apr 24, 2017

Buzzwords for 2017

Along with the New Year comes new buzzwords. Here are some that you are certain to hear about and see this year. Chatbot Short for ”chat robot,” a chatbot is a computer program that simulates human conversation, or chat, through artificial intelligence. They are commonly found on web sites and used to communicate with a person—you might have seen them

Christen Geiler

Mar 16, 2017

DigitalGov University in Review: 2016 Training Trends

Thanks to your participation, DigitalGov University (DGU), the events platform for DigitalGov, hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.

Janelle Thalls

Jan 11, 2017

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