AI
News and Events on AI
20 posts
Artificial Intelligence
Using Chatbots To Improve Customer Experience
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Customer Experience
6 Ways Government Innovators Are Building Stronger Public Services
Learn how federal agencies are using AI, data, cloud computing, customer experience, and the TTS tech stack to improve civic resources for all Americans.
DevOps
Air Force COOL and 18F: Partnership and Flight Operations Software Agile Lessons Learned
Highlights from the Air Force Materiel Command & 18F partnership and the importance of organizational structure, roles of the core team, and user outreach for military and government DevOps.
Video
Using Neural Machine Translation for Multilingual Communication
With the sharp improvement in machine translation quality, the variety of government use cases for this technology has evolved.
The Data Briefing: Will Artificial Intelligence Tools Replace or Augment Federal Employees?
A Washington, D.C. think tank recently released reports advocating using artificial intelligence (AI) tools to reorganize the federal government.
The Data Briefing: How Blockchain’s Future Growth Will Affect Federal Agencies
Blockchains are an innovative technology which promises to radically change how society conducts business. It will take significant changes in organizational processes before agencies can begin to support blockchains.
Emerging Tech and Open Data for a More Open and Accountable Government
Open data and emerging technologies—including artificial intelligence and distributed ledgers, such as blockchain—hold vast potential to transform public services held back by bureaucracy and outdated IT systems.
The Data Briefing: The Arrival of Generation Z into the Federal Government. And Generation A?
In the last national election, the earliest born members of Generation Z voted for the first time. In 2019, the American workforce will see the influx of tens of millions of Gen Zers who, according to some researchers, will be a stark contrast to the Millennials that will make the largest part of the 2020
The Data Briefing: the Promise – and Perils – of Artificial Emotional Intelligence
People are quick to treat computer programs as being more aware than computer code could be. However, can computer programs – especially chatbots – have a significant effect on people? Especially people suffering from depression or anxiety? A recent academic study shows some promising results from using a chatbot as a complement to a human therapist.
The Data Briefing: How to Best Prepare Federal Government Datasets for Chatbots
Forbes magazine recently ran an article showcasing six handy mobile apps that were built using federal government open data. The apps range from the Alternative Fueling Station Locator to ZocDoc (a doctor locator). What I especially like about the Forbes article is that the author describes the federal government data sets behind each app. There
Federal Pilot to Integrate Public Services Into Intelligent Personal Assistants
The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges. The U.S. General Services Administration’s (GSA)
Buzzwords for 2017
Along with the New Year comes new buzzwords. Here are some that you are certain to hear about and see this year. Chatbot Short for ”chat robot,” a chatbot is a computer program that simulates human conversation, or chat, through artificial intelligence. They are commonly found on web sites and used to communicate with a person—you might have seen them
DigitalGov University in Review: 2016 Training Trends
DigitalGov University (DGU), the events platform for DigitalGov, provides programming to build and accelerate digital capacity by providing webinars and in-person events highlighting innovations, case studies, tools, and resources. Thanks to your participation, DGU hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.
Sharing Public Service Visions for Virtual Reality and Artificial Intelligence
I’m taking a break from sorting through dozens of concepts from federal agencies about how they want to use artificial intelligence and virtual reality for citizens in the coming months in order to share with you just some of these groundbreaking initiatives of tomorrow that can be explored at a DigitalGov University workshop this week.
The Data Briefing: Help Predict the Future of Federal Government Data
In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber
