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21st Century IDEA

The Act aims to improve the digital experience for government customers and reinforces existing requirements for federal public websites.

News and Events on 21st Century IDEA

25 posts

USWDS

USWDS Monthly Call - March 2021

Join the U.S. Web Design System team as we look at what’s in USWDS 2.11.0, our latest release.
Posts by Dan Williams Posts by James Mejia
Mar 18, 2021
Video

How Chatbots Can Improve Customer Experience

Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Posts by Ammie Farraj Feijoo Posts by Abraham Marinez Posts by Marietta Jelks Posts by
Feb 23, 2021
USWDS

USWDS Monthly Call - February 2021

Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
Posts by Dan Williams
Feb 18, 2021
USWDS

USWDS Monthly Call - January 2021

Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.
Posts by Dan Williams Posts by Norah Maki
Jan 21, 2021
USWDS

USWDS Monthly Call - December 2020

Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!
Posts by Dan Williams
Dec 17, 2020
USWDS

USWDS Monthly Call - November 2020

Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
Posts by Dan Williams
Nov 19, 2020
USWDS

USWDS Monthly Call - October 2020

In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.
Posts by Dan Williams Posts by Ron Bronson
Oct 15, 2020
Video

USWDS Monthly Call - September 2020

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.
Posts by Dan Williams Posts by James Mejia
Sep 17, 2020
Video

USWDS Monthly Call - August 2020

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
Posts by Dan Williams Posts by Suran De Silva
Aug 20, 2020
This Week's IDEA

Build Sites to Address the Entire User Journey

This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Posts by Ben Peterson Posts by Julie Strothman Posts by Mark Trammell Posts by Matt Dobson
Jun 16, 2020
This Week’s IDEA

Who’s on Your Digital Dream Team?

This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
Posts by Ammie Farraj Feijoo Posts by Rachel Flagg
May 27, 2020
This Week's IDEA

Promote Continuity to Better Support Customer Journeys

This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
Posts by Ammie Farraj Feijoo Posts by Dan Williams
May 12, 2020
This Week's IDEA

Listen to Customers by Asking the Right Questions

This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
Posts by Ammie Farraj Feijoo Posts by Rhett Skelton
Apr 20, 2020
Video

USWDS Monthly Call - Easing into the Design System

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
Posts by Dan Williams
Apr 16, 2020
This Week's IDEA

Spring Cleaning Tips for Web Content

This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
Posts by Ammie Farraj Feijoo
Apr 07, 2020
Video

USWDS Monthly Call - Color Tokens Update

Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
Posts by Dan Williams
Mar 19, 2020
21st Century IDEA

Updates on 21st Century IDEA: Key Insights & Lessons Learned

We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Posts by Stephanie Santana
Mar 17, 2020
Video

Making a Mobile-Friendly Website Using the ADAPT Model

Learn how to improve the user experience of your website by following the ADAPT Model to enhance the performance of your content on cellular networks or mobile devices.
Posts by David Fern
Feb 25, 2020
Video

USWDS Monthly Call: Website Standards Panel Discussion

Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS and answer your questions.
Posts by Dan Williams
Feb 20, 2020
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