21st Century IDEA

News and Events on 21st Century IDEA

29 posts

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

Sep 22, 2023

From pageviews to progress

A 10-year recap of GSA’s Digital Analytics Program (DAP) highlights its impact on federal government agencies and the public, high-level observations using government-wide website analytics and trends, and new goals set for the next decade to help generate useful answers to meaningful questions to make government websites better.

Posts by Jack Avery Posts by Marina Fox Posts by Tim Lowden

Sep 12, 2023

Planning and implementing a search engine for a redesigned federal government website

In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful. — via Office of Natural Resources Revenue

May 26, 2023

Who’s your website manager?

The importance of HR and accountability to improving digital service delivery at federal agencies.

Posts by Rachel Flagg Posts by Gail Sprinkle

Mar 24, 2023

Understanding design in 10 questions

How the discipline of design can help your agency improve customer experience.

Posts by Ana Monroe

Mar 03, 2023

Digital governance at GSA

A peek into GSA’s internal processes for managing their websites and improving digital experience.

Posts by Rachel Flagg

Feb 23, 2023

To Build Trust, Aim for Easy

Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.

Posts by Amanda Dean

Dec 13, 2022

Sunrise to Sunset: Building a Customer-centric Digital Ecosystem

GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.

Posts by Ana Monroe

Oct 14, 2022

Taking a Design-led Approach to Digital Modernization

Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.

Posts by Ana Monroe

Oct 07, 2022

Measuring and Justifying the Government Experience

Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue

Aug 19, 2022

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.

Posts by Chris Kuang

Mar 07, 2022

Search.gov 2021 Year In Review

Search.gov 2021 Year In Review—This report explores the top needs of 2021, expressed in the public’s own words. In addition to topics common every year, this year for the first time we explored the topic of infrastructure, and took a look at public searching behaviors. For each of the 18 topics, this report provides the top 25 searches in that topic, trend data since 2019, and the top websites serving the public in that area. — via Search.gov

Feb 22, 2022

Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.

Posts by Rachel Flagg

Jan 13, 2022

This Week's IDEA

Measure Performance to Make Continuous Improvements

This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.

Posts by Rachel Flagg Posts by Ammie Farraj Feijoo

Aug 04, 2020

How to Test Websites for Accessibility

How to Test Websites for Accessibility—Use both manual and automated testing methods to create accessible websites. — via Digital.gov

Jul 15, 2020

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