Who’s your website manager?
The importance of HR and accountability to improving digital service delivery at federal agencies.
21st Century IDEA
The Act aims to improve the digital experience for government customers and reinforces existing requirements for federal public websites.
Resources on 21st Century IDEA
Introduction to design systems —If your organization needs to ensure compliance with a design standard or align to a brand, a design system can help you achieve those goals …
How to Test Websites for Accessibility —Use both manual and automated testing methods to create accessible websites.
USWDS Maturity Model —How to adopt the design system incrementally and design and build better digital experiences.
Best Practices for Writing for the Accessible Web —Tips for making online information accessible for those with auditory and visual needs.
The website standards —as defined in 21st Century IDEA
21st Century Integrated Digital Experience Act —21st Century IDEA aims to improve the digital experience for government customers and reinforces existing requirements for federal public …
Federal Web Council —A cross-agency group that is working together to improve the delivery of U.S. government information and services online.
Tools and Services
U.S. Web Design System —A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the …
News and Events on 21st Century IDEA
26 posts
Understanding design in 10 questions
How the discipline of design can help your agency improve customer experience.
Digital governance at GSA
A peek into GSA’s internal processes for managing their websites and improving digital experience.
To Build Trust, Aim for Easy
Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
Sunrise to Sunset: Building a Customer-centric Digital Ecosystem
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Taking a Design-led Approach to Digital Modernization
Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.
Measuring and Justifying the Government Experience
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via DOI Revenue Data
From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech
Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.
Search.gov 2021 Year In Review
Search.gov 2021 Year In Review—This report explores the top needs of 2021, expressed in the public’s own words. In addition to topics common every year, this year for the first time we explored the topic of infrastructure, and took a look at public searching behaviors. For each of the 18 topics, this report provides the top 25 searches in that topic, trend data since 2019, and the top websites serving the public in that area. — via Search.gov
Policy
Go-Live Checklist for Federal Websites
Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
USWDS
USWDS Monthly Call - June 2021
In this month’s session, we’ll unpack the new pagination component—what design problem it solves, how it came to be, what the U.S. Web Design System team did to build it, and what you and your teams can do with it.
USWDS
USWDS & Accessibility: Creating More Inclusive Federal Websites
How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!
This Week's IDEA
Measure Performance to Make Continuous Improvements
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
How to Test Websites for Accessibility
How to Test Websites for Accessibility—Use both manual and automated testing methods to create accessible websites. — via Digital.gov
