UX

Kids.Gov Reenvisioned

May 23, 2016 |

At USAGov, we always put our customers first. In the wake of our rebranding efforts, our desire to create a positive user experience across the organization has pushed us to turn a scrutinous eye toward Kids.gov — a site focused on providing information and resources to parents, teachers, and kids. In a cross-organizational effort, individuals Read »

Accessible Workplace Technology: Signed, Sealed, Delivered

May 10, 2016 |

Last week, I had a brush with a bona fide music legend — the great Stevie Wonder. Was I starstruck? Of course. I’ve long admired his musical accomplishments and advocacy for people with disabilities. His appearance at the Grammy Awards in February highlighted once again the need to improve accessible technology, particularly in the workplace. Read »

Redesigning We the People

May 2, 2016 |

Summary: Improving the way you engage with the White House through our online petitions platform In July 2015, we announced a big change in the way we would answer petitions on We the People. We committed to responding to you within a 60-day timeframe, whenever possible. We assembled a team of people dedicated to getting your policy questions and Read »

The Data Briefing: Chatbots and the Rise of Conversational Commerce and Citizen Experience

Apr 20, 2016 |

Ten months ago, I wrote about the rise of the post-app world in which mobile personal assistants would do the work of five to 10 apps combined. These mobile personal assistants, now known as chatbots, would work through conversational interfaces (voice and instant messaging, for example). The idea is to build more natural interfaces for people Read »

The Content Corner: Branches—Stick to the Vine

Apr 18, 2016 |

A branch that does not stick to its source of nutrition will wither away and die. Just ask anyone who has received a bouquet of beautiful flowers about how long they really last. In the same way, as communicators we must stay connected to our audience, or we risk the chance of fading away into Read »

The USAGov Bilingual Style Guide Is Now Online!

Apr 14, 2016 |

About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about Read »

UX Exponential: State Department Turning Bad User Experiences into Good

Apr 7, 2016 |

How many times a day do you have a bad user experience? Did you have one: Riding the metro to work this morning this morning? Waiting for your email to open? Watching a way-too-long training video? Trying to find your way around a new-to-you building? How many times have you thought, “there has to be Read »

Three Teams Using the Draft U.S. Web Design Standards Talk about Their Experiences

Apr 6, 2016 |

In the five months since we launched the Draft U.S. Web Design Standards — the U.S. government’s very own set of common UI components and visual styles for websites — over a dozen websites have used components of the Draft Standards on their sites. Recently, we talked to three federal web designers about their experiences Read »

DigitalGov Podcast: Behind the Scenes of the Social and Behavioral Science Team

Apr 4, 2016 |

Enrolling veterans in retirement plans. Helping small farmers access credit. Surveying employees about their workspace. These projects might seem widely different from one another: they span different agencies and diverse audiences. But all three projects have been addressed by a new team in government that is helping agencies build things better, based on behavioral science. Read »

The Data Briefing: An Interview with USAJOBS on New Changes to Their Data Services

Mar 30, 2016 |

The Office of Personnel Management released a new look and functionality to USAJOBS in February. I recently contacted Michelle Earley, the USAJOBS Program Manager, to ask about the changes to USAJOBS and the data it provides. 1. What are Read »

Trends on Tuesday: Robot Messaging Goes Mainstream

Feb 16, 2016 |

John Connor can’t save you. Robots are here to take over the world. Two interesting new consumer mobile and digital content experiences were launched in the past week, signaling some of the first mainstream brands embracing this new paradigm of interactive, bot-driven content experiences: Quartz’s News App and The New York Times Election Slack Bot. Both Read »

Paying Incentives for Federal User Research

Feb 10, 2016 |

Paying incentives to test participants is standard practice in research and usability testing. While some people may be willing to participate for free, many aren’t. Incentive payments help ensure people will take the time to travel to your office and give you 30, 60 or even 90 minutes of their time. However, government researchers and Read »

How ABMC Got Started with Mobile App Development

Dec 31, 2015 |

In the sea of apps, users get choosey with which apps can take up space on their phone. With one uninstall click the user can decide to breakup with the app if they have a bad experience. To keep your app from being all alone, the MobileGov Community of Practice put together six Mobile User Read »

The Data Briefing: Design for Developer Experience (DX) and Data Prosumer Experience (DPX)

Dec 30, 2015 |

Recently, DigitalGov devoted an entire month to exploring how good user experience (UX) helps government design better digital products and services. UX is the art and science of understanding how people will use a website or mobile app to solve a problem or meet a need. UX is a combination of neuroscience, communication theory, information Read »

Connecting with the Social and Behavioral Sciences Team

Dec 9, 2015 | ,

The new Social and Behavioral Sciences Team (SBST) aims to make government programs more effective and efficient. Amira Choueiki from the SBST joined us to explain what the SBST does, and to discuss some of the projects they’ve worked on. Amira also shared how agencies can propose projects for the SBST to tackle, and explained Read »

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