User Experience

Dalia El-Shimy on Mixed Methods Design Research

Feb 27, 2019

How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify's Montreal Office, will share how her team uses mixed methods research in support of its design decisions. Read »

Collaborating for Better Design, Technology, and User Experience

Aug 30, 2018 |

Overview of initiatives across Federal government that focus on IT design, development and accessibility. Read »

Collaborating for Better Design, Technology, and User Experience

Getting Started with USWDS 2.0

Aug 24, 2018

The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more. Read »

Getting Started with USWDS 2.0

Civic Service Design Tools + Tactics

Jul 26, 2018

Join us for this hour long webinar to receive an introduction on the Civic Service Design Tools + Tactics, a set of practical ways to gather insights from the people who depend on your services in their own environments. Read »

Plain Language Summit 2018

Jul 20, 2018

The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited! Read »

Plain Language Summit 2018

Experiments in Tweaking Agile for UX

Jul 17, 2018 | ,

Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team. Read »

Experiments in Tweaking Agile for UX

New USAGov Program Aims to Help Agencies Market Within the Federal Government

Apr 2, 2018 |

The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels. Read »

New USAGov Program Aims to Help Agencies Market Within the Federal Government

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Mar 7, 2018 |

Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet. Read »

Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned

Using Journey Mapping to Streamline Processes Across Agencies

Feb 5, 2018 |

Summary of an agency information sharing exercise to improve the customer experience for newly naturalized citizens attempting to travel abroad. Read »

Using Journey Mapping to Streamline Processes Across Agencies

Finding Usability Testers: Tips from an Army Recruiter

Sep 28, 2017 |

An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM). Read »

Finding Usability Testers: Tips from an Army Recruiter

A Conversation With ITIF About the State of Federal Government Websites

Sep 20, 2017 |

Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research. Read »

A Conversation With ITIF About the State of Federal Government Websites

Design and Conflict: Do You Know Your Conflict Style?

Sep 18, 2017 |

Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team. Read »

Design and Conflict: Do You Know Your Conflict Style?

Government Launches Login.Gov to Simplify Access to Public Services

Aug 28, 2017 | ,

Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable Read »

Government Launches Login.Gov to Simplify Access to Public Services

Shedding Light on Underserved Users through Research

Aug 17, 2017 |

How user interviews helped spotlight the needs of a previously forgotten group. We may not like to admit it, but, most web services or sites have users that (for whatever reason) just aren’t well understood—and in turn, not well served. Conducting user interviews and making sure you get good participation from those groups can help Read »

Have You Critiqued Your Critique Process?

Jul 31, 2017 |

DEMO Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact Read »

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