Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable citizens to access public services across agencies with the same username and password. Login.gov is currently in action at the U.
When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government because they worry about the frustrations of getting stuck in the bureaucracy instead of being able to iterate rapidly, ship products, and deliver value.
Mythbuster’s Guide to Accessibility: What We’ve Learned About 508 Compliance That All Technologists Can Use
As government technology improves and accelerates, the U.S. Digital Service has the opportunity to improve the most critical public-facing services across agencies. The services and products we create need to be accessible to everyone. Too often, we’ve seen others neglect accessibility because of some common misconceptions that make things difficult. In this post, we’ll debunk these myths, so you can easily create universally accessible content. Myth #1: Government accessibility is harder than it is in the private sector.
Our work can transform government The potential to transform government and impact the lives of Americans is tremendous. Our country needs the government to work well, and technology is the key to that. TECHNOLOGY IS NOT PARTISAN “If it’s important, it’s important for all administrations,” said GSA Technology Transformation Service Commissioner Rob Cook. GSA Admin @DeniseUSGSA on the future of technology in the federal government. #GSATech #InnovateGov pic.
A branch that does not stick to its source of nutrition will wither away and die. Just ask anyone who has received a bouquet of beautiful flowers about how long they really last. In the same way, as communicators we must stay connected to our audience, or we risk the chance of fading away into insignificance. First-time visitors are great, but return visitors are your loyal following. In the argument of whether to target your current audience or seek to grow more, why not stick your focus on equipping your current audience with ways and incentives to share your content?
2015 was a big year for 18F. We almost doubled in size, worked with 28 different agency partners, and released products ranging from Design Method Cards to cloud.gov. Internally, we improved onboarding and our documentation by releasing guides on topics as diverse as content, accessibility, and creating good open source projects. To mark the end of the year, we reached out to everyone at 18F and asked them to reflect on a meaningful project they worked on this year.
Joanne is a young Army Veteran who is looking to make use of her GI Bill Benefits and apply for federal student loans to attend college. In trying to access the federal programs which will allow her to afford college, Joanne must navigate the websites of multiple agencies. She finds dozens of government websites which all seem relevant to what she’s looking for. Joanne is confused. Are these programs related to each other?
Users have questions. Your content and website navigation can help them find answers, or potentially cause frustration. One tool for answering questions is up for debate: are FAQ sections still relevant in 2015, or are they a relic of bygone days? Nielsen Norman Group recently published two articles arguing for the continued use and usefulness of FAQs: FAQs Still Deliver Great Value and An FAQs User Experience. In response, a counter opinion was released by Gerry McGovern: FAQs Are the Dinosaurs of Web Navigation.
Today, refilling your medicine cabinet with bandages and over the counter medicine from your local drugstore may seem like a trivial task, but for Peace Corps volunteers working in remote villages around the world, this task can be much more challenging. As we take steps to forge a 21st century Peace Corps, such as dramatically reducing the time it takes to complete a volunteer application from eight hours to less than one hour, we are also looking into ways to tap the ingenuity of volunteer developers to support our Peace Corps volunteers abroad.
As technology changes, government must change with it to address new challenges and take advantage of new opportunities. This Administration has made important strides in modernizing government so that it serves its constituents more effectively and efficiently, but we know there is much more to do. Last year, a group of digital and technology experts from the private sector helped us fix HealthCare.gov—a turnaround that enabled millions of Americans to sign up for quality health insurance.