U.S. Department of Veterans Affairs

Defense Finance and Accounting Service Goes Responsive

May 15, 2014

Let’s face it: Some of us work to live. Some live to work. And all of us look forward to pay day. If you work for the Department of Defense, the Executive Office of the President, the Environmental Protection Agency, the Department of Energy, the Department of Veterans Affairs, the Department of Health Read »

Trends on Tuesday: How Contact Centers are Adapting to the Mobile User

Apr 22, 2014 |

While it does provide challenges, anytime, anywhere digital government provides numerous opportunities for contact centers to do business more effectively. According to this study by Compare Business Products, one of the most important impacts for contact centers is that smartphone users can now connect with contact centers via voice calls, SMS messages, Internet pages, social Read »

Agency Digital Strategy Pages

Aug 22, 2012 |

In his May 23rd, 2012 Presidential Memorandum, President Obama directed Executive Departments and Agencies to: Implement the requirements of the Digital Government Strategy, and Create a page at www.[agency].gov/digitalstrategy to publicly report progress of this implementation. Consistent with Milestone Actions #2.1 (open data) and #7.1 (mobile optimization), agencies will post candidate data sets and services to Read »

Agile “Sprinting” to Digital Governance Recommendations

Aug 12, 2012 |

To help agencies produce better decision-making across the organization about how to best spend resources on digital services and manage their data, the Digital Government Strategy tasked the Digital Services Advisory Group with “recommending guidelines on agency-wide governance structure for developing and Read »