United States Department of Health and Human Services

The Importance of Cross-Channel Customer Service—DigitalGov Summit Recap

Jun 5, 2014 |

During the DigitalGov Citizen Services Summit last Friday, customer service experts from across government came together on a panel to share what customer service means to them and their organization and specific ways they leverage it. The other panels were on performance analysis, public private partnerships, and inter-agency work. The panelists spoke about the strategies Read »

CDC’s Digital Front Door Goes Responsive

Jun 5, 2014

Ask, and you shall receive. That was the strategy behind the new homepage from The Centers for Disease Control and Prevention. The new CDC.gov homepage debuted last month with a responsive design that offers a “one-site-fits-all” experience based on feedback from you, the public. Read »

Evaluating Digital Communication: An International Incident

Jun 4, 2014 |

Are you measuring Twitter followers and press release downloads without any clue as to what people are doing with your agency’s products and information? Or do you not even know what to measure, never mind whether that measurement would be meaningful? Fear not, fair government communicator—there is hope! On May 15, top government communication measurement Read »

Turning Data Into Action—DigitalGov Summit Recap

Jun 3, 2014 |

At the DigitalGov Citizen Services Summit last Friday, more than 200 innovators across government and industry came together to share how digital services can improve citizen services and reduce cost. Four panels convened to share information on performance analysis, customer service across channels, public private partnerships and inter-agency work. We have a recap of the Read »

openFDA and Drug Adverse Events

Jun 2, 2014 |

openFDA launched today and with it the first publicly available dataset—Drug Adverse Reaction and Medication Error Reports—that covers more than 4 million records from 2004 to 2013. The openFDA team compiled 10 things to help developers use this dataset more effectively, including: Interactive examples created by the openFDA team to give perspective to the data. The Read »

This Weekend: Event List for Civic Hacking

May 30, 2014 |

Our fabulous colleague Jeanne Holm is ready for the #hackforchange events this weekend and summarized some tips, notes and links to resources on Data.gov. Great things will happen this weekend! Remember, if you hear about great uses of government data, let Read »

Inter-Agency Federal Social Media Promotes Women’s Health Campaign

May 21, 2014 |

Last week, we discussed National Women’s Health Week (NWHW) as an example of a coordinated campaign that used digital tools. Social media has made building campaigns easier by enabling us to quickly reach out to groups with similar missions as well as to engage with Read »

Defense Finance and Accounting Service Goes Responsive

May 15, 2014

Let’s face it: Some of us work to live. Some live to work. And all of us look forward to pay day. If you work for the Department of Defense, the Executive Office of the President, the Environmental Protection Agency, the Department of Energy, the Department of Veterans Affairs, the Department of Health Read »

The Federal List of #HackforChange Projects

May 15, 2014 |

You should be on this list—the current federal government participants in the National Day of Civic Hacking. There are 15 agencies participating in the event, primarily in and around the Washington, D.C., area. This is a fantastic compilation of what agencies are doing, but it is not enough. We need more widespread participation across the country. If Read »

Need Help Responding to Facebook & Twitter Questions? Use Your Contact Center Customer Service Experts

Apr 30, 2014 |

Government agencies are always looking for better ways to connect with their audiences while making more effective use of existing (or shrinking) resources. To that end, many agencies—including ours, the National Cancer Institute—have begun to use social media platforms to help serve the communications mission. As these tools have become more widely used, NCI’s Contact Read »

Storyboarding is Key to Successful Storytelling

Apr 25, 2014 |

Communication professionals pride themselves on coming up with big ideas and big messages. But moving a great idea from conceptualization to execution can be challenging, especially when you want to keep your budget in check. Storyboards can greatly assist in this process, a strategy I found to be critical to the success of a new Read »

Measuring User Experience: A Few Tips

Mar 26, 2014 |

With a calculated process, the right tools, and a staff willing to make it work, you can measure user experience (UX) on your websites and implement usability changes that show results. In a recent DigitalGov University webinar entitled “Measuring User Experience”, UX supporters and practitioners heard from Achaia Walton, Senior Digital Analyst at the Department Read »

In the Beginning…of Web in Federal Government

Mar 12, 2014 |

With the 25th anniversary of the Web, we wanted to share stories from the beginnings of Web in the federal government and how online government has evolved in the years since. The State Department may have been one of the first, in 1991, with a Read »

Open Payments Apps Help Healthcare Professionals Track Reporting On The Go

Mar 6, 2014

The Affordable Care Act (ACA) is bringing lots of change to the traditional healthcare landscape as practitioners and healthcare companies gear up for an influx of patient demand. There are also changes to the way healthcare companies and doctors will track and report reimbursements. And not only is the healthcare changing but also are the Read »

Tumblr: A Flexible Social Media Platform

Feb 24, 2014 |

When HHS’s Katie Gorscak was looking for a way to share Stopbullying.gov’s information with teenagers, she looked at her options on social media. New reports seem to come out regularly talking about how teens are fleeing “traditional” social media sites, but Gorscak knew her target audience Read »