United States Department of Health and Human Services

Pillbox Google Hangout for Developers

Oct 6, 2014 |

Tuesday, October 7 at 2pm ET, the National Library of Medicine at the National Institutes of Health will host a Google Hangout to talk about developing with the API, data, and open source code from Pillbox. I (Pillbox project manager), Mark Silverberg of Social Health Read »

Trends on Tuesday: Are only 11% of Websites Responsive?

Sep 9, 2014 |

Roughly 1 in 9 (11%) websites have adopted responsive Web design, according to research conducted by Guy Podjarny in January. While the number has risen in the last 7 months, I know you’re probably a little underwhelmed by that number. But if you are one of the agencies that have gone through the process of Read »

The API Briefing: Finding Help for the Elderly – The ElderCare Locator API

Sep 3, 2014 |

If you have ever been a caregiver for an elderly family member or friend, you know that there are many resources to help you in giving care. But finding these resources can be difficult and frustrating. The Administration on Aging in the Department of Health and Human Services (HHS) has been guiding people to local Read »

Redesigning with Customer Feedback: Child Support Enforcement Usability Case Study

Aug 19, 2014 |

The Federal Office of Child Support Enforcement at the Administration for Children and Families had a visually appealing website after an agency-wide redesign of program websites. The problem: Key stakeholders complained they could no longer easily find needed information. Their feedback prompted us to facilitate a UX-minded focus group to recommend improvements that met both users’ business needs and the redesign goals. Read »

The Power of Email Marketing

Aug 11, 2014 |

If you aren’t currently including email marketing in your digital outreach efforts, you’re missing out. Think about email marketing in the same way you think about tools like Facebook, Twitter, YouTube, and your website. It’s another digital platform that allows you to reach your customers and achieve your goals. Email marketing can be used in Read »

Parents Get a Head Start With New Mobile App

Aug 7, 2014 |

As it’s time to return to school, the Health and Human Services Administration for Children and Families is helping parents and teachers prepare anytime, anywhere. Head Start Resources, an app available on iOS and Android, is a gateway to tools and resources for those associated Read »

The API Briefing: An API that Searches other APIs – HealthData.Gov’s Catalog API

Aug 6, 2014 |

As federal agencies release APIs on an almost daily basis, keeping track of the numerous datasets has become a vital service for developers. The Department for Health and Human Services (HHS) manages HealthData.Gov which currently lists 1,680 datasets in 36 categories such as “Public Health,” “Health Care Cost,” and “Health Statistics.” To help developers find Read »

Why @congressedits Matters for Your Agency

Jul 30, 2014 |

If you haven’t heard about @congressedits yet, it’s a Twitter bot that was recently created to tweet out every anonymous edit made to Wikipedia from Congressional IP addresses. So, anyone editing articles on Wikipedia without logging in, and doing this while on Congressional Internet access, will have those changes tweeted (like this). Some of these Read »

Customization is Key to Better Mobile User Experience

Jul 30, 2014 |

Resources like Theresa Neil’s Mobile Design Product Gallery book and Mobile-patterns.com describe, and provide examples of, common features mobile developers can implement and tailored further to satisfy their users. As mentioned in this week’s Trends on Tuesday, customizing apps to meet Read »

“Deconstructing” Public Prize Competitions Can Result in Better Solutions

Jul 29, 2014 |

When faced with a big, daunting problem to solve, it’s human nature to try to tackle it by breaking it down into smaller parts and taking it “one step at a time.” The message from a recent DigitalGov University webinar on public prize competitions (AKA ‘challenges’) was that the government can often receive better solutions Read »

Should Your Agency Be Offering Chat Service?

Jul 28, 2014 |

Live Web chat is an important component of good customer service. People like having the option of talking with an agent in real-time without having to pick up the phone. While live chat is not widespread, several agencies have shown great success in serving the public through this alternative channel. At a recent Government Contact Read »

The Trend is Diversity, in Challenge and Prize Competitions

Jul 15, 2014 |

The U.S. government has launched more than 45 challenge and prize competitions so far in Fiscal Year 2014. What trends are we seeing? Well, the trend is…diversity. That might sound like an oxymoron, but federal agencies are really putting themselves out there, asking the crowd to help tackle a wide array of problems. Until August 3rd, Read »

Mobile REMM App: New Physicians’ Aid

Jul 10, 2014 |

The Department of Health and Human Service’s Mobile REMM App provides physicians and emergency medical staff with the latest and greatest information concerning radioactive and nuclear emergencies. Available on iOS, Android, and Blackberry platforms, the native application showcases comprehensive information concerning dose Read »

Case Studies in Thunderclap

Jun 25, 2014 |

Now that Thunderclap has been approved for government use for nearly a year, we checked in with two agencies that have successfully used the crowd-speaking tool to rally their supporters and amplify their messages. In case you missed it, you can replay the webinar. [youtube=http://www.youtube.com/watch?v=QuACkq02GVw&w=600] What Makes a Thunderclap? Nicholas Garlow, public affairs specialist Read »

CDC’s “Predict the Flu Season Challenge” Could Keep You Well in the Future

Jun 24, 2014 |

The results of an innovative government prize competition might help you avoid the flu next season. The Centers for Disease Control and Prevention (CDC) recently announced the winner of the “Predict the Influenza Season Challenge”: Dr. Jeffrey Shaman of Columbia University’s Mailman School of Public Health and his team submitted an Read »