United States Department of Health and Human Services

Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing

Feb 6, 2015 | ,

The federal government is one of the largest consumers of products and services in the United States. Yet, many agencies face tight budgets and firm guidelines that restrict the parameters under which agencies can use a product or service to complete projects. This presents an interesting opportunity and dilemma for agencies who want to procure Read »

Agency Perspectives on Personas (Use, Development and Challenges)

Feb 2, 2015 |

Personas are tools your agency can use to learn about your end users and drive decisions. Personas are so useful because they serve as a communication tool for your team. You can keep these personas in mind to guide any work that your agency performs. Let’s delve a bit deeper into personas and review two Read »

How Government will Accelerate Anytime, Anywhere Services and Information in 2015

Jan 29, 2015 |

Innovative wearables, stronger wifi and more 3D printing have been among the many projections for the future of mobile in 2015. Whatever comes to pass, we can be certain that the anytime, anywhere user will develop new habits and desires based on new trends. Government must accelerate its customer service approach with anytime, anywhere efforts to keep up. Here’s Read »

Personas 101

Jan 9, 2015 |

Personas are a tool organizations can use to learn more about their users. They are used to learn as much as you can about end users in order to better the product or service you provide. If you are able to think as a user during the design and development of a product or service, Read »

Social Media and Accessibility: Resources to Know

Jan 2, 2015 |

When the Americans with Disabilities Act (ADA) was passed in 1990, there was no Facebook, Twitter, or LinkedIn. Since then, the number of social media channels, and their use for communication among all demographics, has grown exponentially. Unfortunately, however, despite newer ways to reach individuals living with disabilities, many individuals in this community face challenges Read »

Big in SocialGov in 2014: Services, Access and Participation

Dec 31, 2014 |

Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively. It is not just public affairs or communications, but spreads into customer service, resource development and more. Many of Read »

Reaching Out To Deliver Within: Crowdsourcing Internal Agency Projects

Dec 19, 2014 |

Crowdsourcing has created new paths for public interaction with the government, as we’ve been highlighting on DigitalGov with this month’s theme. However, crowdsourcing can also be used to harness support for internal agency projects. The Department of State is using crowdsourcing to find talent within and outside of government to support agency activities. Through the Read »

10 Years of Digital Government—A Retrospective

Dec 18, 2014 |

In December of 2004, the Office of Management and Budget (OMB) issued the first Policies for Federal Public Websites. Over the past decade, we’ve seen technology completely transform how government delivers information and services to the public. On this 10-year anniversary, we’re taking a walk down memory lane to recap some of the pivotal moments Read »

Defense Finance Accounting Services Use HHS Code to Make Mobile-Friendly Tables

Dec 11, 2014 |

Government mobile code developed to help make tables mobile-friendly in one agency has now been used in another agency’s mobile efforts. Last month, Clair Koroma told DigitalGov readers about code that the Department of Health and Human Services had developed to make website tables mobile-friendly and then HHS Read »

Crowdsourcing Month: An Overview

Dec 8, 2014 |

This month we’ll be highlighting articles about crowdsourcing. These are the programs that use a variety of online mechanisms to get ideas, services, solutions, and products by asking a large, diverse crowd to contribute their expertise, talents, and skills. Among the mechanisms are hackathons, data jams, code-a-thons, prize competitions, workplace surveys, open ideation, micro-tasks or Read »

Trends on Tuesday: Speed Matters When Measuring Responsive Web Design Performance Load Times

Nov 18, 2014 |

In the mobile world, every second matters. Mobile users are a finicky bunch. They want their information anytime, anywhere and quickly. As members of the MobileGov Community of Practice have noted last year, mobile user experience is about emotion. If that emotion is not happy, you will lose the user. For this month’s DigitalGov user Read »

Get More Health Content for Your Websites, Apps, and Social Media

Nov 10, 2014 |

Several federal agencies and offices have worked together to create a free and easy way for public health partners to incorporate our Web content, images, video, data, and infographics into other sites, apps, and social media. Through digital media syndication, the science-based resources of the Department of Health and Human Services (HHS), Centers for Disease Control and Read »

HHS Conquers Tables in a Responsive Design

Oct 30, 2014 |

This year, we moved HHS.gov to a responsive template to ensure that users accessing our site in a mobile environment had the best possible experience. Our department faced several challenges in moving a site the size of HHS.gov into a responsive template and one of those challenges surrounded our need to make tables work in Read »

Open and Structured Content Models Workshop Recap

Oct 27, 2014 | ,

People consume government information in a variety of ways: through agency websites, of course, but increasingly through social media, search engines, and mobile apps, whether developed by agencies or third parties. To make sure the information is available seamlessly, accurately, and consistently from one setting to another, Read »

Welcome to Mobile Gov Month on DigitalGov

Oct 20, 2014 |

What’s your mobile itch? A long time ago at a workshop not so far away…we asked the 40 federal government innovators who had released native apps this question. We wanted to know their biggest barriers, challenges, frustrations to building anytime, anywhere government. Their generosity in telling Read »