Ten Earth Day Activities in Digital Government

Apr 22, 2014 | , , ,

On this Earth Day, federal social media managers are hard at work, sharing and promoting what government and citizens can do to protect the environment. We’ve compiled a sample of the activities that also show how different agencies are using different social media tools in support of a common goal. The United States Environmental Protection Read »

Can Federal Agencies Use Getty Images’ Free Share Tool?

Apr 3, 2014 |

Earlier this month, stock photo giant Getty Images launched an embedded photo viewer, that permits sharing millions of its’ copyrighted images for free. The news generated headlines and questions about whether it’s okay for government content producers to use the tool. From Getty’s perspective, the Read »

National Weather Service: Think Social Training

Mar 27, 2014 |

For the last several years the National Weather Service has been rolling out social media accounts for all of their 122 field offices. Each office now has a Facebook page, Twitter handle and YouTube account to better communicate our life saving messages to the public. As these accounts were Read »

NOAA National Weather Service Meteorologist Twitter Use Shows that All Government Employees are Communicators

Feb 26, 2014 |

During the run up to a recent winter storm, Twitter was aflutter with reports of 20-30 inches of snow falling across wide swaths of the Midwest. Unfortunately for snow lovers, those rumors were highly speculative and unfounded. That didn’t stop members Read »


Feb 14, 2014 |

It’s one of the most important words to a federal social media account manager and knowing who to talk to can sometimes make or break a communications campaign. The idea of making sure your social media accounts are reaching key constituents and members of Read »

Live Tweeting Government Events – DOs and DON’Ts

Dec 20, 2013 |

In this time of tight travel budgets, not everyone can make it to every event or conference they’d like to attend. Luckily, Twitter has made it easier to share events through live tweeting. Live tweeting is using Twitter Read »

Twitter Best Practices for Government

Nov 25, 2013 |

Best practices and success stories to help government leverage the power of Twitter Read »

Trends on Tuesday: Mobile Surpasses Desktop for Social Media

Nov 5, 2013 |

More users are now accessing social media via mobile than on desktops. People are checking email or using social networks during their commute, in line at the grocery store, or waiting at the doctor’s Read »

PEW Report: Trends in Digital News

Oct 18, 2013 |

A report by the PEW Research Center, 12 trends for shaping digital news, looks at how the internet and digital devices are changing news consumption habits. While half of all Americans still prefer to get their news from Read »

Hosting Successful Federal Twitter Chats

Oct 17, 2013 |

One way to leverage Twitter, beyond the basics of sending messages and engaging in dialogue, is to organize a Town Hall discussion, or Twitter chat. New guidance on preparing a live chat is now available, and we need your agencies to contribute your own policies Read »

Twitter Chat Guidance for Federal Agencies

Oct 16, 2013 |

A Twitter town hall, or Twitter chat, is an event where agencies invite public engagement for a scheduled time period during which users can ask questions or find out more information about a topic via Twitter, much like a webinar. The questions are tagged Read »

What We’ve Learned: Three Years of Answering Questions on Social Media

Jul 2, 2013 | and have been engaging with the public on social media long before Mayor Cory Booker underscored the need at this year’s SXSW. In January 2010, we began to respond to questions and comments on our Facebook and Twitter accounts. We never advertised the service, but people naturally Read »

Twitter’s Two Step Verification Process

May 31, 2013 |

To enhance security, Twitter now offers two-step verification. The release of the new feature follows several high-profile account breaches – including a false tweet sent from the Associated Press’s Twitter account in April. If you chose to enable the two-step verification feature, Twitter sends a text message with a unique code to a cell phone that must be Read »

NIH Twitter Chats: Collaborations Multiply Successes

May 10, 2013 |

Twitter Chat discussing anxiety, stress, and complementary health practices December 18, 2012 Read »

Government Must Respond Rapidly to Social Media Hacking

Apr 25, 2013 |

[Editor’s note: Please watch the Jan. 15 , 2015, webinar on How Government Can Prepare for and Respond to Social Media Hacks. on our Youtube channel] The hacking of an Associated Press news account on Twitter this week, and its fallout, underscored the need for agencies Read »