Recaps

Case Studies in Thunderclap

Jun 25, 2014 |

Now that Thunderclap has been approved for government use for nearly a year, we checked in with two agencies that have successfully used the crowd-speaking tool to rally their supporters and amplify their messages. In case you missed it, you can replay the webinar. [youtube=http://www.youtube.com/watch?v=QuACkq02GVw&w=600] What Makes a Thunderclap? Nicholas Garlow, public affairs specialist Read »

Search Engine Optimization for Government Websites

Jun 13, 2014 |

On June 10, 2014, the Metrics Community of Practice of the Federal Web Managers Council and DigitalGov University hosted an event to honor the memory of Joe Pagano, a former co-chair of the Web Metrics Sub-Council. This third lecture honoring Joe focused on search engine optimization (SEO). While commercial search engines do a remarkable job Read »

Challenge and Prize Practitioners Gather at GSA

Jun 13, 2014 |

Got innovation? Well, we do! On Wednesday May 28, the Challenge.gov team gathered the Challenges and Prizes Community of Practice together for its quarterly meeting. The group covered two topics: Highlights from challenge competitions run in 2013. Read »

What Structured Content Can Do For You: Webinar Recap

Jun 9, 2014 |

Structured content and open content models can help you create content that is platform-agnostic, format-free, and device-independent. This was the theme of the “What Structured Content Can Do For You: Article Model” webinar last month. [youtube=http://www.youtube.com/watch?v=kG25vyQ5Jps&w=600] Using a content model is less about how you are crafting your message and more about how the internet is going Read »

Overcoming Barriers—DigitalGov Summit Recap

Jun 5, 2014 |

As government innovators, we work to improve public services every day. In essence we are already in a public private partnership. But how can your agency capitalize on existing public private partnerships to engage citizens and enhance services? Four panelists from across government shared their public private partnerships success stories at the DigitalGov Citizen Services Read »

The Importance of Cross-Channel Customer Service—DigitalGov Summit Recap

Jun 5, 2014 |

During the DigitalGov Citizen Services Summit last Friday, customer service experts from across government came together on a panel to share what customer service means to them and their organization and specific ways they leverage it. The other panels were on performance analysis, public private partnerships, and inter-agency work. The panelists spoke about the strategies Read »

Evaluating Digital Communication: An International Incident

Jun 4, 2014 |

Are you measuring Twitter followers and press release downloads without any clue as to what people are doing with your agency’s products and information? Or do you not even know what to measure, never mind whether that measurement would be meaningful? Fear not, fair government communicator—there is hope! On May 15, top government communication measurement Read »

Harnessing the Power of Many—DigitalGov Summit Recap

Jun 3, 2014 |

At the DigitalGov Citizen Services Summit last Friday, Jacob Parcell, Manager, Mobile Programs at the General Services Administration led a panel on the challenges and benefits of Inter-Agency work. The other panels were on performance analysis, customer service across channels, and public private partnerships. “The challenges are real,” said Parcell, who quoted President Obama’s famous salmon Read »

Turning Data Into Action—DigitalGov Summit Recap

Jun 3, 2014 |

At the DigitalGov Citizen Services Summit last Friday, more than 200 innovators across government and industry came together to share how digital services can improve citizen services and reduce cost. Four panels convened to share information on performance analysis, customer service across channels, public private partnerships and inter-agency work. We have a recap of the Read »

DigitalGov Citizen Services Summit a Success

May 30, 2014 |

We had a GREAT DigitalGov Citizen Services Summit today. There were more than 200 digital innovators from across government and industry working to build the 21st century government the public expects. The four panels focused on performance analysis, customer service across channels, inter-agency work, and public private partnerships. Here’s what you missed in a short highlight video. [youtube=http://www.youtube.com/watch?v=EIWwnomPxo4&w=600Read »

Inter-Agency Federal Social Media Promotes Women’s Health Campaign

May 21, 2014 |

Last week, we discussed National Women’s Health Week (NWHW) as an example of a coordinated campaign that used digital tools. Social media has made building campaigns easier by enabling us to quickly reach out to groups with similar missions as well as to engage with Read »

Designing in the Open Training Recap

May 16, 2014 |

During the recent redesign of Data.gov, the team developed a process that helped them respond to public feedback, track the actions and hold themselves accountable. In a DigitalGov University webinar, “Designing in the Open—Public Participation in Government Web Design,” Phil Ashlock, chief architect at Data.gov, and Jeanne Holm, Data.gov evangelist, shared how integrating feedback from Read »

In Crowdsourcing Competitions, Defining the Problem is Half the Battle

Apr 28, 2014 |

After leading a complex effort to crowdsource ideas to solve a problem facing your agency, the last thing you want to hear is that the innovative solutions you received don’t actually help remedy the issue. More than 20 federal innovators recently took part in Read »

Search Is the New Big Data Recap

Apr 18, 2014 |

Search is easy, right? You type a term in a search box and the exact page you’re looking for appears at the top of the list of results. But search is hard and has many shades of grey. On April 10, 2014, Loren Siebert, our DigitalGov Search senior search architect, presented on: Complexities of recall Read »

Measuring User Experience: A Few Tips

Mar 26, 2014 |

With a calculated process, the right tools, and a staff willing to make it work, you can measure user experience (UX) on your websites and implement usability changes that show results. In a recent DigitalGov University webinar entitled “Measuring User Experience”, UX supporters and practitioners heard from Achaia Walton, Senior Digital Analyst at the Department Read »